Summary: Schedules and registers patients for appointments by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Schedules appointments and enters appointment date and time into computerized scheduler.
Records when appointments have been filled or canceled.
Contacts patients to confirm appointments.
Immediately and politely greets all incoming patients.
Interviews patient or representative to obtain and update patient demographic and insurance information.
Obtains referral information, verifies referral, coverage, and eligibility as appropriate.
Explains practice policies as may be implemented from time to time, including policies on referrals patient financial responsibility, assignment of benefits, payment of accounts, and schedule of charges.
Enters patient admitting information into computer and prints routing form.
Answers patients' questions regarding statements and insurance coverage.
Obtains signed documents from patient in accordance with practice policy, including patient registration forms, statement of financial responsibility, statement of privacy rights and appropriate consents.
Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
Contacts billing department with regard to any patient alerts or outstanding balance issues as may be indicated in the system.
Assists with other medical office needs, including medical records, receiving payments for services provided, and cross training to handle limited technical responsibilities.
Checking out patients by collecting and posting copayments, confirming and posting charges and completing day end duties.
This job has no supervisory responsibilities.
To perform the job successfully, an individual should demonstrate the following competencies :
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Customer Service - Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Communication Skills - Listens and gets clarification; Responds well to questions; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with change, delays, or unexpected events.
Attendance/Punctuality - Consistently at work and on time; Ensures coverage of responsibilities when absent.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Asks for and offers help when needed.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position Type/Expected Hours of Work
This is a full time position and requires 40 hours per week. Position is in a medical office and shifts are scheduled around the needs of the practice, position regularly requires long and evening shifts, Saturday shifts are required on a rotating basis.
Education and/or Experience
High school diploma or general education degree (GED) and two or more years related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to patients, co-workers and physicians.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of NextGen practice management systems, or similar computerized practice management software.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.