Service Desk Coordinator — Essential Functions
He or she provides the first impression of the school and accommodates all guests who call or enter the facility using the proper dialogue.
He or she facilitates the service guest welcome and check-in, service completion, and guest checkout.
He or she is knowledgeable about all Take Home products and services offered and can recommend additional
services and Take Home products.
He or she assists the Future Professionals in completing the service experience and performing the 2-Minute Plan. He or she follows the daily opening and closing procedures and balances the cash drawer using the
He or she is proficient in Millennium/Meevo appointment scheduling, report maintenance, and basic sales
and service functions. He or she maintains accurate guest records.
He or she answers the telephone using a friendly, helpful tone and uses the reservation dialogue and
admissions call scripting when assisting service guests and prospective Future Professionals via telephone. He or she confirms reservations in advance, follows up with no-show reservations, and makes new guest
service reservation follow-up calls.
He or she resolves service guest challenges promptly and efficiently and follows the service refinement,
communication, and documentation procedures.
He or she attends Pow Wow meetings (as needed), service desk meetings, monthly Town Hall meetings, team
training, FUNraising, Free Hugs, Caper, Super Service Days and Super Service Nights, a.k.a. Style Extravaganza, and graduation celebrations to sustain the school culture and supports the Guest Service Leader in communicating the extraordinary service experience and sales strategy and plan.
He or she may be asked to perform other tasks as needed that do not appear on the job description.
Job Type: Full-time
Salary: $10.00 /hour
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