Dir MPC Patient Access Registr

Physicians Clinic Inc Mead, NE 2019-07-11
  • Purpose of Job
    In collaboration with Methodist Physician Clinic (MPC) leadership, the Director Patient Access Center will collaborate in the management development and training of MPC patient access center, registration and scheduling personnel.
  • Job Requirements
    Education
    • Bachelors Degree or significant progress towards Bachelor's degree in Business or Health related field required.
    • Masters degree preferred.

    Experience
    • Minimum of 5 years of progressive experience in healthcare management.
    • Previous multi-provider discipline experience preferred.
    • Prior experience in planning and implementing program financial planning, budget and operations oversight preferred.

    License/Certifications
    • N/A

    Skills/Knowledge/Abilities
    • Strong verbal communication skills including large group presentation skills.
    • Strong written communication skills including report creation and presentation.
    • Ability to be driven with independent work assignment management and presentation.
    • Strong organizational and interpersonal skills and self-motivated.
    • Proficiency with Microsoft Office software products Outlook, Excel, Word and PowerPoint.
    • Demonstrates strong physician relation and collaboration skills.
    • Ability to identify opportunities an commit to the continuous improvement of services.
    • Ability to establish performance standards, appraise staff accomplishments and needs for improvement and take action to reward, counsel, develop and promote/terminate employees as appropriate.
    • Ability to manage the budgetary process including preparing and justifying costs, adjusting expenditures and planning for work/census fluctuations.
    • Ability to formulate effective strategies consistent with work operations and the goals/mission of the organization.
    • Knowledge of healthcare delivery processes, business growth strategies and basic finance principles.
    • Requires the ability to provide transportation to the other campus and/or work-related locations within a reasonable timeframe.
  • Physical Requirements
    Weight Demands
    • Light Work - Exerting up to 20 pounds of force.

    Physical Activity
    • Not necessary for the position (0%):
      • Climbing
      • Crawling
      • Kneeling
    • Occasionally Performed (1%-33%):
      • Balancing
      • Carrying
      • Crouching
      • Distinguish colors
      • Grasping
      • Lifting
      • Pulling/Pushing
      • Standing
      • Stooping/bending
      • Twisting
      • Walking
    • Frequently Performed (34%-66%):
      • Fingering/Touching
      • Keyboarding/typing
      • Reaching
      • Repetitive Motions
      • Sitting
      • Speaking/talking
    • Constantly Performed (67%-100%):
      • Hearing
      • Seeing/Visual

    Job Hazards
    • Not Related:
      • Chemical agents (Toxic, Corrosive, Flammable, Latex)
      • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
      • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
      • Equipment/Machinery/Tools
      • Explosives (pressurized gas)
      • Electrical Shock/Static
      • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
      • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
      • Mechanical moving parts/vibrations
  • Essential Job Functions

    • Provides leadership to ensure a quality patient experience and excellent customer service.
      • Ensures the timely resolution of problems, effective communication of business objectives and policy changes, timely implementation of MPC policy and procedures, and appropriate utilization of MHS Corporate resources.

    • Ensures the implementation of registration/scheduling policies and procedures within each of the clinic sites which are consistent with the overall direction established by MPC.
      • Coordinates and facilitates the development and delivery of training the staff.

    • Participates in establishing goals for the department and other activities aimed at improving the work flow of the department.
      • Defines clear roles and responsibilities for staff; instills accountability and responsibility for quality and results.

    • Provides updates/summaries of key performance indicators, and productivity/utilization of staff. Resolves any problem with staff performance/quality of work, morale, customer complaints, backlogs in work, training deficiencies, staffing shortages, physician complaints, etc.

    • Escalates interdepartmental performance issues appropriately. Arranges interdepartmental meetings to diagnose and solve problems which adversely impact best practice. Develops strong working relationships with multi-departmental teams.

    • Ensures positive customer/patient interactions by providing direction to staff when:
      • Managing a difficult or emotional customer/patient situation.
      • Responding promptly to customer needs.
      • Soliciting customer/patient feedback when appropriate.
      • Responding to requests for services and assistance.

    • Works in conjunction with billing and coding to review billing errors and/or denials.
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