Damage Field Investigator

PRG has an immediate need for a talented, self-motivated and full-time Field Investigator for our Outside Plant Damage Recovery group. A strong sense of organization, as well as a flexible schedule, will be required due to the various responsibilities as outlined below.

• On-site investigation of underground and aerial cable plant damages
• Individual will learn, understand, and be able to utilize State Dig Laws and Statutes, excavator requirements, NESC standards
• Develop a professional working relationship with the client, their contractors, technicians, management team and other personnel
• Develop a solid working relationship with the client’s locate company and exchange investigation information
• Conduct interviews on damage sites with contractors, technicians, witnesses, police, homeowners, etc.
• Professionally photograph and process the damage scene to accurately portray and determine liability
• Work with the client and contractors to obtain and write-up job repair costs from the damage
• Compile all investigation material and submit to the local handling office via email.
• Assist Claims Recovery team post-investigation
• Develop and maintain monthly market reporting and lead meetings with client to review
• Be available at all times as necessary to field damage calls and respond across the market
• Maintain a working knowledge of the entire PRG claims process

KNOWLEDGE, SKILLS & EXPERIENCE

• Reliable and presentable personal vehicle with valid driver’s license and current insurance; min BI/PD 100/300/100
• Proficient in MS Word, Outlook, and Excel, as well as an ability to navigate a variety of operational tasks on a computer
• Investigation experience
• Knowledge of cable industry and/or utility locate industry
• Flexible work schedule; all days of the week, day and evenings; hours can be 24/7.
• Law enforcement and/or prior investigator a plus
• Claims background a plus

Compensation

• $45k-$55k/annually
• vehicle allowance/mileage reimbursement
• 401k plan
• PTO
• Holiday pay