Damage Field Investigator

Project Resources Group, Inc White Settlement, TX 2019-07-11

PRG has an immediate need for a talented, self-motivated and full-time Field Investigator for our Outside Plant Damage Recovery group. A strong sense of organization, as well as a flexible schedule, will be required due to the various responsibilities as outlined below.

  • On-site investigation of underground and aerial cable plant damages
  • Individual will learn, understand, and be able to utilize State Dig Laws and Statutes, excavator requirements, NESC standards
  • Develop a professional working relationship with the client, their contractors, technicians, management team and other personnel
  • Develop a solid working relationship with the client’s locate company and exchange investigation information
  • Conduct interviews on damage sites with contractors, technicians, witnesses, police, homeowners, etc.
  • Professionally photograph and process the damage scene to accurately portray and determine liability
  • Work with the client and contractors to obtain and write-up job repair costs from the damage
  • Compile all investigation material and submit to the local handling office via email.
  • Assist Claims Recovery team post-investigation
  • Develop and maintain monthly market reporting and lead meetings with client to review
  • Be available at all times as necessary to field damage calls and respond across the market
  • Maintain a working knowledge of the entire PRG claims process


  • Reliable and presentable personal vehicle with valid driver’s license and current insurance; min BI/PD 100/300/100
  • Proficient in MS Word, Outlook, and Excel, as well as an ability to navigate a variety of operational tasks on a computer
  • Investigation experience
  • Knowledge of cable industry and/or utility locate industry
  • Flexible work schedule; all days of the week, day and evenings; hours can be 24/7.
  • Law enforcement and/or prior investigator a plus
  • Claims background a plus


  • $45k-$55k/annually
  • vehicle allowance/mileage reimbursement
  • 401k plan
  • PTO
  • Holiday pay
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