Quality and Engagement Associate (Tacoma)

Romanoff Renovations Roy, WA 2019-06-21


Exciting opportunity to use your engagement skills and creativity to help grow our flooring business. As a member of the Marketing Team, the Quality and Engagement Associate is responsible for acting as a liaison between The Home Depot Stores and Associates and Romanoff to help ensure a high-functioning relationship between all parties that leads to improved efficiency and effectiveness for all.

We’re looking for a personable, high-energy, self-directed and fun individual who considers themselves to be a “people person” and enjoys engaging with customers to partner with others to drive business and support encourage them to consider professional renovation services, and encouraging store Associates to do the same.


  • Develop strong relationships with assigned The Home Depot stores and Associates that focuses on understanding the needs of the stores and partnering with internal Romanoff employees to help meet those needs.
  • Influence internal and external partners to achieve desired goals
  • Identify sales growth opportunities in the market
  • Conduct in-store training with Associates and store leadership
  • Conduct job-site visits to ensure you are well connected to the business and what is going on in the field.
  • Acknowledge high-performing stores and individuals
  • Assist in developing new sales generation games, contests, and collateral, etc. as needed
  • Maintain in-store flooring displays with needed brochures and materials
  • Attend home shows and store events and promote the Flooring program to attendees
  • Meet or exceed established productivity goals
  • Other duties as assigned


  • 3+ years of experience in the retail industry or similar experience
  • Experience working in a fast-paced environment managing multiple customers and competing priorities.
  • Must be eighteen years of age or older
  • Must be able to pass a background check and submit proof of employment eligibility
  • Must have a valid driver’s license, reliable transportation, and possess vehicle insurance
  • Ability to travel locally and other regions
  • Prior experience in lead generation or sales a plus, but not required
  • High School diploma or equivalent; Bachelor’s degree achieved or in progress in Sales/Marketing preferred
  • Flexibility to work at least 1 weekend per month


  • Excellent relationship building skills
  • Must be able to cultivate fun interactions
  • Self-Starter and team player
  • Strong customer service skills
  • Comfort with public speaking/teaching
  • Organized and detail oriented
  • Ability to initiate conversation with customers and accept possible rejection
  • Good verbal and written skills
  • Good ability to be flexible in a rapidly changing work environment
  • Ability to multi-task and work in a fast-paced environment
  • Strong autonomous performer


  • Continuous activity of standing or walking daily
  • Regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds)


  • Hourly Pay
  • Mileage reimbursement
  • Medical, Vision, Dental Insurance
  • Bonus Program
  • 401k with Company Match
  • Paid Holidays
  • Personal Time Off
  • Earned PTO for Community Service

Romanoff Renovations is an equal opportunity employer and we are committed to maintaining a diverse workforce provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.


  • 3 year(s): 3+ years of experience in the retail industry or similar experience


  • High School or better
  • Bachelors or better in Marketing


  • Team Player: Works well as a member of a group
  • Leader: Inspires teammates to follow them
  • Functional Expert: Considered a thought leader on a subject
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Innovative: Consistently introduces new ideas and demonstrates original thinking
  • Enthusiastic: Shows intense and eager enjoyment and interest
  • Dedicated: Devoted to a task or purpose with loyalty or integrity
  • Thought Provoking: Capable of making others think deeply on a subject


  • Goal Completion: Inspired to perform well by the completion of tasks
  • Self-Starter: Inspired to perform without outside help
  • Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
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