Site Operations Manager (Reno)

Romanoff Renovations Reno, NV 2019-06-18

JOB SUMMARY

The Site Operations Manager is responsible for leading the flooring installation operations in their office. The person who is performing this job well will meet all of their individual office KPIs on a regular basis including cycle time, customer care, financials, and safety. First responder to issues reported by stores, installers, customers, or those found on routine job inspections. Maximizing profit contribution by establishing and accomplishing business objectives as set by the executive team. The position reports to the Regional Operations Manager and generally works with 15 - 20 Sub-contractors/Employee Installers.

ESSENTIAL FUNCTIONS:

  • Oversee Production in their office (20 %)
    • Review entered/scheduled/complete reports
    • Review status aging report
  • Recruit new installers (20 %)
    • Review installer pending report
    • Use support services resources to understand different ways to recruit
    • Spends time at supply houses and talking to existing installers about new installers
    • Makes Recruiting Specialist aware of installer needs
  • Manage pad and F&I carpet inventory (10 %)
    • Counts all pad on a monthly basis
    • Counts all F&I carpet on a quarterly basis
    • Audits 3 F&I roles each week
  • Optimize scheduling capacity (10 %)
    • Reviews whiteboard each day to determine if jobs should be adjusted for the next day
    • Reviews installer capacity with each installer on a monthly basis
  • Build relationships with local Home Depot store associates and DSM (10 %)
    • Visits stores in market on a regular basis
  • Manage safety of their office and warehouse (10 %)
    • Completes safety audits on a weekly basis
    • Verifies warehouse associate(s) is completing forklift maintenance checklist
    • Repairs any items found during safety inspection completed by Regulatory Compliance Team
  • Maintain customer relationships, addressing issues with expediency (20 %)
    • Immediately follow-up on customer care tickets, including detailed notes in the CRM
    • Attempts to schedule service tickets as soon as they are received

MINIMUM QUALIFICATIONS:

  • Must be eighteen years of age or older.
  • Must be willing to submit to a background check.
  • Must be able to submit proof of employment eligibility.
  • Must have a valid driver’s license, reliable transportation and possess vehicle insurance

PREFERRED QUALIFICATIONS

  • 3-5 years of experience in a production environment
  • Background in floor covering and/or understands basic construction
  • Bilingual (English and Spanish)

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES

  • Self-starter and team player
  • Strong oral and written communication skills with the ability to communicate across all levels of the company
  • Results-driven and goal-oriented attitude
  • Conscientious about producing the highest quality of work
  • Ability to work and thrive in fast-paced environment
  • Training and coaching skills
  • Sets forth detailed plans that others can follow
  • Proficient in issue resolution
  • Basic computer skills and eye for detail
  • Focused on follow up and resolution
  • Great customer service skills

PHYSICAL ACTIVITY

  • Sitting up to 4 hours a day
  • Lifting up to 90lbs occasionally
  • Constant use of hands to type and write
  • Stand up to 6 hours

BENEFITS

  • Medical, Vision, Dental Insurance
  • Bonus Program
  • 401k with Company Match
  • Paid Holidays
  • Personal Time Off
  • Earned PTO for Community Service

Romanoff Renovations is an equal opportunity employer and we are committed to maintaining a diverse workforce provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law. #CB

Education

Preferred
  • Bachelors or better
  • High School or better

Behaviors

Preferred
  • Enthusiastic: Shows intense and eager enjoyment and interest
  • Innovative: Consistently introduces new ideas and demonstrates original thinking
  • Team Player: Works well as a member of a group
  • Leader: Inspires teammates to follow them
  • Functional Expert: Considered a thought leader on a subject
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred
  • Goal Completion: Inspired to perform well by the completion of tasks
  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
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