Loss Prevention Associate- Store Protection Specialist

Ross Asco, CA 2019-06-20

STORE PROTECTION SPECIALIST

The Store Protection Specialist provides a visible presence at store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. Responsible for greeting customers, deterring opportunity for theft by physical presence in a company issued vest/uniform, and monitoring the Code 50 policy. Partners with store leadership to ensure compliance of Loss Prevention directives and minimization of operational shortage by embracing company values and the Loss Prevention 4 Key Objectives.

ESSENTIAL FUNCTIONS:

  • Mitigating Theft & Fraud
  • Monitor entrances/exits and sales floor for potential theft by identifying suspicious behaviors and activity.
  • Gather theft indicators and use internal and external intelligence to positively impact shortage trends.
  • Effectively communicate with store leadership and members of the Loss Prevention team.
  • Maintaining a Safe & Secure Environment
  • Provide a visible presence at store entrances/exits and on sales floor in a company issued vest/uniform monitoring for potential safety issues.
  • Provide assistance to store leadership to maintain a safe and secure environment for associates and customers.
  • Minimizing Operational Shortage
  • Increase associate awareness on effective processes to minimize operational shortage by training and educating around shortage reduction initiatives.
  • Observe and provide feedback on proper checkout procedures for customers and associates.
  • Developing Great Teams & Partnerships
  • Provide excellent customer service by greeting customers and answering questions.
  • Regular involvement with internal and external triad partners. May include, but not limited to, conference calls, meetings, store visits, etc.COMPETENCIES:
  • * Other duties as assigned to support Loss Prevention initiatives.
  • Communication Skills
  • Customer Service Focus
  • Self-Confidence
  • Conflict Management
  • Self-Control
  • QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
  • High School diploma or equivalent education
  • Demonstrated ability to work effectively both independently and within a team in a fast-paced environment
  • Strong written and oral communication skills
  • Demonstrated ability to build and maintain working relationships with associates at all levels of the organization
  • Excellent customer service skills
  • Demonstrated ability to effectively problem solve
  • Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing
  • *QUALIFICATIONS AND SPECIAL SKILLS PREFERRED: *
  • Retail experience or similar training
  • Loss Prevention/security work experience and/or training in a retail setting
  • Possession of current and valid security guard registration card
  • PHYSICAL REQUIREMENTS:
  • Must be able to stand and walk for prolonged periods of time (up to 8 hours per day)
  • Must be able to reach, raise and lower objects weighing up to 25 lbs. above shoulders from one level to another
  • Must be able to regularly twist, bend, stoop, kneel, and crouch; Frequency and duration will vary based on business needs*SUPERVISORY RESPONSIBILITIES: *Nonehttps://jobs.rossstores.com/search/jobdetails/specialist-store-protection/52ec47ed-91c8-4b89-a3a9-71a104aadca4Education:
  • Job Types: Full-time, Part-time
  • To Apply: Copy the below web address into your browser;
  • Must be able to stand and walk for prolonged periods of time (up to 8 hours per day)
  • High school or equivalent (Required)GENERAL PURPOSE: ESSENTIAL FUNCTIONS:
  • This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and friendly manner deterring opportunity for theft by demonstrating “command” presence in a Company issued vest/required black attire, and monitoring the Code 50 package inspection policy. Walks sales floor to identify and address potential theft indicators, as directed by Store Leadership. Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimization of operational shortage. Must embrace Company values and have a mentality to protect the Ross treasure.

*

  • Maintaining Safe and Secure Environments
  • Understands that safety is the number one priority and practices safe behaviors in everything they do and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers.
  • Provides visible “command” presence, including prominent greetings with eye contact, at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues.
  • Removes clutter and ensures safe, clear egress to emergency exits.
  • Developing Great Teams & Partnerships
  • Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
  • Treats all Customers and Associates with respect.
  • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
  • Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc.
  • Other duties as assigned to support Loss Prevention initiatives.
  • Personal and Store Brand
  • Represents and supports the Company brand at all times.
  • Maintains a professional appearance, in accordance with Company dress code.
  • Mitigating Theft & Fraud
  • Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.
  • Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to Store Leadership and Loss Prevention Leadership.
  • Salary: $13.50- $15.99/hour
  • www.rossstores.com/careers
  • For more information and to apply for the position please visit:
  • Job Type: Part-time

Job Types: Full-time, Part-time

Salary: $13.50 to $15.00 /hour

Experience:

  • Conflict Management: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

License:

  • Guard Card (Preferred)
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