Client Service Coordinator

Safety Services Company Santan, AZ 2019-07-10


Leading Provider of Safety and Compliance Training Products and Services
Safety Services Company is North America’s leading provider of safety and compliance training products and services. Custom solutions — such as safety manuals and training kits, online training portals, safety meeting subscriptions, posters, and contractor pre-qualification compliance services — that enhance the safety of our customers’ workplaces and wellbeing of their employees are the cornerstone of our organization. Through diligent research, in-depth customer touchpoints, and dedication of the company’s team, our goal is to deliver our customers products and services that exceed their safety and compliance needs, expectations, and goals.

Job Information:

The CSC serves as a single point of contact during the client’s on-boarding experience; educating them on the pre-qualification process and their responsibilities, and maintaining the account going forward. This is an in-depth customer service position managing individual client accounts.

Key Duties & Responsibilities:

  • Internal point person for new and existing clients
  • Responsible for establishing a positive and productive working relationship with the client
  • Handle all day to day customer issues and providing analysis of complex issues
  • Provide extraordinary service by working closely with clients and cross functional internal teams
  • Research issues and provide guidance to clients
  • Accurately track status of account and make appropriate updates in system
  • Ensure the client is informed of all pre-qualifying requirements and current account status
  • Upload documents and data into the pre-qualifications portals
  • Manage tasks, e-mails and phone calls in a timely manner

Required Qualifications:

  • Excellent attention to detail and organizational skills
  • Must have experience managing client accounts
  • Ability to multi task in a fast paced environment while adhering to strict deadlines and producing quality work
  • Strong work ethic, commitment to excellence and capacity to work effectively with minimum supervision and under tight deadlines
  • Prompt decision making, resourcefulness, conflict resolution and problem solving
  • Proficiency and acumen in verbal and written communication skills; articulate
  • Proficiency in MS Word, PDF, Adobe.
  • Experience with Salesforce is preferred, but not required

We offer:

  • Competitive wage: $15/hr. during training (estimate four months) and $16/hr. plus bonus opportunities after training
  • Employee benefits – Medical, Dental, Vision, Short term/Long term disability, paid sick time, paid Vacation and 401K

Hiring is contingent upon successful completion of our background and drug screening process

Safety Services Company is a tobacco-free workplace

Equal Opportunity Employer M/F/D/V

Job Type: Full-time

Salary: $15.00 /hour


  • Call Center: 1 year (Required)
  • Customer Service: 1 year (Required)

Additional Compensation:

  • Commission

Work Location:

  • One location
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