SPORTSBOOK WRITER/CASHIER

Responsible for processing the various types of sports wagers and cashiering while providing excellent service to guests.

Major Responsibilities/Activities:

• Greets guests in a friendly, professional and welcoming manner.
• Notifies direct supervisor of any irregularities to maintain security of their area and casino.
• Educates players on the proper rules and procedures.
• Imputes betting information correctly into computer.
• Verifies winning tickets for guests.
• Maintains and verifies a cash bank.
• Accepts money and gives ticket and change to guests.
• Maintains and updates the betting sheets.
• Maintains a clean and neat playing area for the guest.
• Adheres to gaming commission regulations, company and departmental policy, applicable tribal, state and federal laws.
• Follows all cash handling and exchange procedures provided for accuracy and thoroughness.
• Remains current on federal currency reporting requirements (Title 31) as it relates to player activity.
• Follows the Santa Ana Star Casino Hotel core values.
• Performs other duties as assigned.

Minimum Requirements:

• Preference to qualified Santa Ana Tribal members.
• Must have a working knowledge of all sports and be able to intelligibly discuss sporting events with guests.
• High school diploma or GED required.
• Ability to work weekends, holidays and overtime as needed by operations.
• Six months to one year experience in a customer service environment
• Professional appearance
• Bi-lingual and multi-cultural experience preferred
• Must be able to obtain and maintain a SASCH Key Gaming License

Essential Mental Functions:

The essential mental functions described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Good guest service, verbal and written communication skills
• Ability to clearly communicate conflict situations to supervisory personnel
• Must be able to compute payouts rapidly and for extended periods of time

Essential Physical Functions:

The essential physical functions described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to grasp, handle and feel, reach with hands and arms, talk and hear.

• Must be able to lift up to 25lbs
• Must be able to walk and stand for extended periods of time
• Physical ability to safely perform the essential job functions of the position.

Equipment Used:

• Basic Computer skills

Work Environment:

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually loud.
• Team Member will be exposed to a second-hand smoke-filled environment
• A diverse population of people and personalities with both internal and external guests.