District Manager
Smashburger Mesa, AZ 2019-06-10OVERVIEW
The District Manager will report directly to the Market Partner or to the Regional Vice President of Operations. This person will represent the Company to the industry, professional service providers, field staff, franchisees and franchisee prospects as well as other interested parties. The District Manager will interact throughout all organizational levels. As the company expands and achieves its growth goals, this position will build and manage a team and the related systems to match the needs of the enterprise.
This position will drive the restaurant operations efforts for the Company. The goal is to operate 10-20 Smashburger units in each identified market. To achieve such rapid growth, this person must currently possess a proven track record of operational leadership to enhance the Smashburger brand, build market share, maximize returns on company assets and encourage a work environment that respects and develops the potential of the employees.
The opportunity is to be part of a high growth enterprise, comprised of an exciting and proven management team and drive outstanding unit sales growth and profitability.
RESPONSIBILITIES
- Ensure that business is conducted in a way that fosters the enthusiasm, satisfaction, and high performance of all field employees
- Participate in strategy development and planning activities for the specified market; set direction based on Company strategies and objectives
- Serve in a leadership and oversight role for all tactical and operational activities providing coaching, direction and oversight for the activities of the field staff to execute plans and tactics
- Ensure restaurant operations activities are aligned and support overall Company business objectives
- Serve as a catalyst for integrating process improvements into restaurants across the market, leading and championing tactical implementation of enhancements focused on restaurant operations
- Ensure that all employees are thoroughly trained according to prescribed programs and that they demonstrate competence
- Ensure ongoing skills development of all employees via correct utilization of training programs and other management development practices
- Oversee and provide approvals for all people management processes (e.g., hiring, training, compensation, career development, succession planning, promotions, terminations, etc.) within the market
- Serve as lead coach developing the future operational leadership
- Ensure that business is conducted in a manner consistent with the Company’s values/culture, legal compliance, standard operating procedures and ethical considerations
- Ensure complete staffing at all levels of unit/field management
- Motivate, inspire, and coach staff to implement the Company’s vision and exceed performance targets
- Manage and allocate resources, assigning roles and responsibilities and determining organizational arrangements (e.g., department/field organization, reporting relationships, etc.) in the specified market
Obtain performance objectives against goals set for all facets of store operations which are reflected in the following:
- Ensure the execution of the Smashburger brand to the operational standards set forth in the Smashburger Operations Manual
- Financial performance; i.e., sales, controllable expenses, operating profit vs. budget
- Customer satisfaction
- Employee satisfaction which includes turnover, employee feedback data, % staffing complement, on-going development
- Ensure the efficient and effective use of all capital assets
- Manage and maintain all facilities to defined standards
Build the company’s business through the execution of different marketing approaches:
- Proper use of POP (Point of Purchase)
- Effective training of all operations personnel as appropriate
- Ensure availability of all support materials and promotion products
- Effective implementation and phase out of any limited-time-only product promotions
- Assist in the development of local store marketing programs that drive sales
- Build/enhance community leadership programs and community-focused activities closely tied to business objectives
Store Development:
- Ensure effectively executed store openings and remodels; on schedule, on training agenda, and on budget
QUALIFICATIONS
- An undergraduate degree in business, marketing, economics, management or related discipline is preferred.
- Minimum 3-5 years’ operations experience preferably as a multi-unit supervision of a fast food / restaurant / hospitality industry or similar retail business
- Ability to effectively manage multiple business issues and activities concurrently
- Monitor store opening activities including; construction timeline weekly, monitor the progress of the project from inception through to store openings
- Ability to travel local market 80% of time spent in restaurants and up to 25% travel to other markets and Support Center as need for training and support.
- People management skills to effectively select, assess, coach/counsel, develop, motivate, and direct staff within the areas of responsibility
- Computer proficiency w/Internet, Microsoft Word, Excel; Menulink exposure preferred
- Strong math and analytical skills
The Candidate
- Expert on restaurant operations with a well-rounded understanding of operational issues as well as a broader perspective of the key elements that drive business performance
- Excellent financial, legal and administrative skills
- Must possess a proven understanding and track record of achieving operational results
- Managerial/Leadership capacity to handle outside consultants and third party providers
- Possess strong communication skills, both written and verbal, to effectively communicate with executive management, staff, operating line employees and corporate personnel; the ability to persuade and inspire change as well as to influence behavior of others
- Proven ability to manage multiple projects on an on-going basis and a comfort with a work environment which demands heavy domestic travel
- Site selection, analysis and negotiating skills, coupled with knowledge of asset management, including facility projects and construction
- Excellent attention to detail
- Ability to maintain confidential information
- Highly motivated, self-directed, and results driven
- Detail oriented with strong organizational skills
- Travel required up to 50% of the time
Personal Characteristics
- Must be team-oriented, mature and able to resolve conflict
- Outstanding leadership skills and presence
- Excellent communication skills – including writing and stand-up presentation and sales skills.
- A results-focused and action-oriented attitude
- An analytical mind with a problem solving style
- Personal qualities of integrity, honesty, optimism, confidentiality, discretion, flexibility, adaptability and patience coupled with high energy and strong project management skills
- Proven successful leadership is essential. Of particular interest are candidates who have experience developing and expanding a full-service or fast-casual restaurant franchised and company-owned platform
