General Manager

Speedway LLC Buffalo, NY 2019-06-24
  • Provides customer service leadership/direction for entire store and team of employees working in that location
  • Trains, schedules and coaches employees to ensure store positions are staffed to appropriately handle Customer Service needs
  • Ensures that employees follow all Company policies as detailed in the Operations Manual, and in compliance with federal, state and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards
  • Works in tandem with the Lead Customer Service Representative and/or Assistant Manager (where applicable) to ensure Management/leadership is available to customers and employees at all times
  • Utilizes documentation and worksheets, including but not limited, to the Speedway Customer Ready Worksheets, daily to ensure constant store readiness and relentless execution of the consistent exceptional customer experience.
  • Provides support to store as needed, often beyond regularly scheduled work times. If not available, ensures that a reliable back up has been provided
  • Identifies qualified applicants, performs interviews as needed, and makes employment decisions including, but not limited to, hiring, evaluating, scheduling, training, promotions, and disciplining as needed up to and including recommendations with respect to termination of employment
  • Promotes and maintains a clean and organized store appearance inside and out
  • Fosters an environment focused on customer service and satisfaction
  • Promotes staff retention by working to develop leaders, empower employees and encourage increased employee productivity
  • Handles escalated customer concerns. Seeks appropriate resolution for the situation while observing Company guidelines
  • Performs and supervises all minor maintenance tasks to eliminate inconvenience to the customer; supports procedures for additional repairs, and maintains work orders
  • Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals
  • Ensures all merchandising and marketing programs are executed properly, which includes maintaining plan-o-gram integrity and appropriate sign placement
  • Ensures the store maximizes sales and educates staff on selling initiatives
  • Audits inventory on a regular basis and manages on-hand quantities, adding back stock to displays as needed
  • Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities
  • Integrates HES into day-to-day job performance. Maintains a safe environment for all customers and employees
  • Ensures that all products and merchandise are ordered properly by training employees to complete requests, verifying deliveries and posting accurate invoices
  • Conducts area pricing surveys, reports the results and adjusts sales prices as directed
  • Monitors store activities to ensure that transactions are taking place in the proper manner
  • Adheres to, and trains employees to follow proper asset control policies and procedures
  • Ensures food service products are fresh and appealing by rotating products appropriately and removing out-of-date products
  • Follows and complies with all health and sanitation procedures and adheres to safe work practices
  • Ensures that all necessary store reports and paperwork, including performance appraisals, are completed in a timely fashion
  • Completes other duties as assigned by management

Requirements

  • High School Diploma or GED
  • Previous supervisory experience preferred
  • Completion of Company required training program
  • Experience with Word, Excel, and other MS Office suite applications
  • Excellent communication skills and the ability to research and resolve issues
  • Good understanding of intra-department functions, store operations and corporate business plans
  • Knowledge of retail business management practices
  • Knowledge of all types of store transactions and related programs
  • Knowledge of ways to handle customer and employee injuries, incidents and accidents
  • Ability to perform repeated bending, standing, and reaching
  • Ability to occasionally lift up to 50 pounds
  • Additional Requirements:
  • Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods
  • Must have a valid Driver’s License from the state in which Manager resides
  • Must maintain automotive liability insurance during course of employment

Must use personal vehicle to conduct area pricing surveys

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