DSHS Financial Services Specialist Supervisor

State of Washington Dept. of Social and Health Ser... Clayton, WA 2019-06-18

Financial Services Specialist 5

The Economic Services Administration, Community Services Division is looking for a Financial Services Specialist 5 to join our team at the Spokane Community Services Office. We offer an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the mission of Transforming Lives and valuing the journey of our staff members.

In this role, you will supervise a unit of Financial Services Specialists who are responsible for gathering information regarding public assistance and determining the client's eligibility. The ideal applicant will possess skills to develop the staff they lead and be creative in helping their staff obtain job experience and knowledge while encouraging an environment of growth.

Some of what you'll do

  • Establish unit workloads and quality standards
  • Monitor staff quality and quantity of work while maintaining an ongoing dialogue
  • Controls overall flow of work processed by the unit
  • Create a supportive environment that allows staff to advance and succeed through coaching and mentoring
  • Conduct regular and productive unit and 1:1 meetings with staff
  • Conduct or arrange technical and job development training for staff
  • Provide instructions and interpretations regarding policies, procedures, or laws governing eligibility and work performance
  • Act as office liaison with other agencies and community organizations to coordinate program services
  • Attend meetings locally and across the state with possible overnight travel

What we're looking for
  • Leadership skills with the ability to adapt to each staff person's learning and communication styles
  • Ability to create a positive work environment that supports collaboration, transparency, trust, and accountability
  • Knowledge of management principles and operating methods
  • Ability to make critical decisions based on integration of information from multiple sources that may be discrepant
  • Knowledge of federal and state public assistance rules, regulations, and processes as applied in Washington State
  • Excellent written and verbal communication skills
  • Supervisory and/or managerial experience

Who should apply
Professionals with one year of experience as a Financial Service Specialist 3 or 4 or equivalent education/experience.

Please include the following with your application:
  • Professional references with current contact information
  • Cover letter
  • Resume
Questions about this opportunity? Please contact DSHS Recruiter by email or at (509) 363-5032 and reference #05717.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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