Under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and reliability verification, scheduling and telephone management.
Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards.
Schedules and registers patient appointments and information.
Accesses EHR to communicate to clinical staff members and/or physicians through telephone encounters using SBAR format and/or appropriate smart phrases.
Balances cash sheet and cash drawer in accordance with performance standards.
Operates a multi-line telephone console.
Completes clerical and other front desk support.
Organization: Palo Alto Medical Foundation
Employee Status: Regular
Position Status: Non-Exempt
Job Shift: Day
Shift Hours: 8 Hour Shift
Days of the Week Scheduled: Monday-Friday
Weekend Requirements: Other
Schedule: Full Time
Hrs Per 2wk Pay Period: 80