Patient Service Representative

Sutter Health San Jose, CA 2019-07-10
Position Overview:
Job Summary:
Under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and reliability verification, scheduling and telephone management.

  • Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards.
  • Schedules and registers patient appointments and information.
  • Accesses EHR to communicate to clinical staff members and/or physicians through telephone encounters using SBAR format and/or appropriate smart phrases.
  • Balances cash sheet and cash drawer in accordance with performance standards.
  • Operates a multi-line telephone console.
  • Completes clerical and other front desk support.

Qualifications:
REQUIRED:
  • high school diploma
  • 6 months experience in a customer service position
  • PREFERRED: graduate of a Medical Receptionist training program

Organization: Palo Alto Medical Foundation
Employee Status: Regular
Benefits: Yes
Position Status: Non-Exempt
Union: No
Job Shift: Day
Shift Hours: 8 Hour Shift
Days of the Week Scheduled: Monday-Friday
Weekend Requirements: Other
Schedule: Full Time
Hrs Per 2wk Pay Period: 80
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