Programmer Analyst

TEKsystems Columbus, OH 2017-01-20
We are looking for a resource to help with the configuration and implementation of Cherwell. Cherwell is a vendor tool that is a competitor of HP service manager/ BMC remedy etc (ticketing systems). We are NOT looking for someone who has utilized Cherwell simply logging tickets or calls, but someone to develop and manage the tools on the back end.

Candidates will be considered if they have experience with configuration/systems administration/developing in the other competing tools of Cherwell.

In addition must be able to understand the environment that the application runs in; Highly Microsoft/Windows based. Application built in .net framework, Microsoft SQL database.

Title: Programmer/Analyst System administrator in Cherwell Service Management with ability to modify screens, add required fields, and develop automation scripts.

RESPONSIBILITIES: * Provide technical support for Service Management and Asset Tracking software environment * Resolve incidents, identify problems, and fulfill requests within established Service Level Agreements relating to Service Management or Asset Tracking software * Configure and/or customize Service Management software with JavaScript based on the approved and prioritized enhancements * Configure and troubleshoot applications running on both Windows and Linux using log files and command line scripts/batch files * Develop reports using MS Reporting Services * Create data extract, transfer and load scripts using SQL Server Integration Services ( SSIS) * On call support: after hours and weekends as per rotation schedule * Stay knowledgeable and keep current in Service Management and Asset Tracking software * Understand Service Transition and Service Operations processes within IT Infrastructure Library (ITIL) version 3 release 2011 * Review and evaluate functional designs for completeness and accuracy * Understanding of waterfall and agile system development life cycle * Ability to work as part of a team, rotating assignments as necessary * Follow coding standard to promote consistent Service Management development work * Document resolution to defects assigned during testing cycles

ESSENTIAL JOB FUNCTIONS: § Ability to continuously sit, stand, or walk § Must be able to view/focus on a computer monitor for multiple hours at a time § Must be able to clearly communicate in English § May require occasional travel § Regular and punctual attendance

QUALIFICATIONS: § 4 year degree in Computer Science or an equivalent combination of course work and job experience § 5 - 8 plus years of programming experience with a minimum of 3 years in comparable systems development role § Working knowledge of HP Service Manager, BMC Remedy, CA Service Management, ServiceNow, or Cherwell Service Management § Working knowledge of Windows and Linux operating systems including batch/shell scripting § Working knowledge of MS Reporting Services and SQL Server Integration Services (SSIS) § Experience developing data integrations between applications § Working knowledge of PCs including software and hardware § Working knowledge of Webservice integrations (SOAP, REST and JSON) § Working knowledge of communication software and protocols (HTTP, FTP, SSH, etc.)

Please contact me for futher questions!

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