Patient Accounting Representative

The Patient Accounting Representative is responsible for functions within assigned Patient Financial Services (PFS) department. Responsible for accurate and timely action on accounts as it relates to specific responsibilities. Complies with governmental and managed care rules and regulations. Meet department goals as well as productivity and quality standards. Attends and actively participates in training and education.

• Receives and resolves patient billing questions and complaints in a compassionate, courteous, professional and timely manner.
• Take appropriate actions such as changing insurance, re-filing claims, calling insurance companies or answering questions to resolve the issue in a satisfactory and timely manner.
• Document actions taken in the computer system.
• Initiates adjustments when appropriate.
• Review and analyze monthly reports, data and trends to identify improve opportunities revenue cycle functions and increase charge capture.
• Assist in development and implementation of department policies and procedures.
• Performs, analyzes and trends individual QA data and reports back opportunities for improvement and ongoing education.
• Work with departments to improve processes impacting the revenue cycle.

• High School Diploma
• Proficient in Excel, Word, PowerPoint

• Epic experience
• Previous experience in health care patient accounting
• Ability to speak, read, and write Spanish