Store Team Member (Cashier, Stock, Sales)

1440 Central Park Commons Dr, Eagan, MN 55121 USA

Store Team Member

Cashiers | Merchandisers | Sales Associates

POSITION HIGHLIGHTS
As a retail Store Team Member, you are responsible for providing an exceptional customer service experience by providing customers with fast and friendly service. Both part-time and full-time team members may be hired to assist customers on the sales floor proving customer service support, at the front end as a cashier, or as a merchandiser/stock associate to help ensure the store is well-stocked and freight is processed efficiently.

KEY RESPONSIBILITIES

• Deliver exceptional customer service by greeting and establishing a rapport with customers while informing them of our products and services.
• Learn Total Wine & More's product portfolio to provide customers with recommendations and connect them to the right product(s).
• Maintain store visual presentation according to company merchandising guidelines, including the maintaining of aisles by following established sorting and stocking guidelines
• Replenish and maintain inventory, including home spots, end caps, and platforms in preparation for product delivery.
• Perform cashier functions and adhere to minor policy while completing customer transactions.
• Direct customers through the checkout lanes while accurately handling cash, checks, credit cards, travelers checks, gift cards, coupons, and balance a register drawer.
• Maintain store safety standards.
• Ownership of store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, kitchen, bathroom, etc.

JOB REQUIREMENTS

Minimum Experience, Skills and Education:

• 21 years of age or older
• Ability to work a flexible schedule as business requires, which may also depend on your preference for part-time or full-time hours
• Ability to use technology applicable to the position and access information necessary to complete daily responsibilities
• Desire to continually develop retail sales skills and knowledge of product and services

Preferred Experience, Skills and Education:

• 1 year as a store associate or customer service representative (including greeting customers, building relationships, assisting in locating/selecting/selling product, and identifying/resolving customer issues)
• Prior experience in a team environment requiring professional and effective communication skills
• Wine and liquor sales specialist experience in a retail sales environment
• Handling multiple projects/tasks at a time and meeting deadlines
• History of willingly assisting others and acting as a team player
• Strong interpersonal skills necessary for establishing customer and team relationships
• Ability to demonstrate a positive and engaging attitude and demeanor
• WSE, Sommelier, or other industry certification preferred
• High School Diploma or equivalent

PHYSICAL REQUIREMENTS (with or without accommodations):

• Ability to walk, bend down repeatedly, and be on feet for 10-12 hours a day
• Ability to climb ladders and lift 50 lbs. overhead and repeatedly