Service Writer

Job Definition and Purpose

Enters information into computer to generate accurate repair orders; communicates with customers regarding completion of repairs and charges; prepares warranty claim information.

Essential Duties and Responsibilities:

• Greets customers in a friendly and professional manner at all times.
• Advises customers about TCI’s two-hour commitment and obtains necessary information from customers including secondary contact information to update them when promised.
• Schedules appointments and takes customer calls to obtain the necessary information from the customer to accurately document the customer’s complaints for the purpose of creating repair orders.
• Works with the Service Foreman to document all of the customer’s complaints in a clear and concise format so the technician understands exactly when and where the complaint occurs including any external conditions that the customer describes.
• Checks vehicles for history of repairs, recalls and warranties.
• Obtains customer’s signatures on all applicable paperwork.
• Completes all documentation for warranty claims.
• Updates repair orders with new information from the department and takes information from customers by phone or in person as necessary to update repair orders.
• Calls customers to update them during the process of their repairs.
• Calls customers with the amount of bills and to inform them work is finished; answers customer’s questions; when necessary, calls customers to get purchase order numbers; fleet pack card numbers or comcheck numbers.
• Retrieves customer information from computer records and from closed repair orders when ordered parts arrive; coordinate information with the Parts Department to ensure the customer is notified that the parts ordered for their vehicles have been received.
• Monitors customer satisfaction reports and takes all action necessary to keep customers satisfied with TCI dealership, products and services.
• Maintains a clean work area on a continual basis.
• Maintains a professional appearance.

• High school diploma or equivalent.
• 3-5 years of experience in a service department or similar position which required serving customers.
• Knowledge of computers and efficient computer operation skills.
• Good people/communication skills.
• Knowledge of service department operations; mechanical knowledge preferred.
• Professional appearance; presenting a clean, well-groomed, orderly image to customers.
• Knowledge of TCI goals, objectives, and procedures.
• Strong commitment to serving customers very well.

Truck Centers, Inc. is an equal opportunity employer (EOE).

We help you live well with a comprehensive health care package including medical, dental, vision and prescription drug plans. We offer a flexible spending account, company paid Life and AD&D plus voluntary life insurance and disability insurance as well as company match 401(K) retirement savings plan, competitive salary and holiday and vacation pay.