EVENTS TECHNICIAN SUPERVISOR

ABM Menlo Park, CA 2019-05-19
Job Description

SUMMARY

The Events Tech Supervisor position is a direct report of the Events Tech Assistant Manager.  This role interacts directly with assigned crew members. Responsible for planning, organizing and directing activities of associates in High Tech to ensure safe, smooth and efficient operations and providing the most exceptional leadership and customer service as possible.

 

REQUIRED CAPABILITIES

 

This position will require someone with a wide variety of event setup backgrounds to include operational experience. The ability to be able to multi-tasked and work under pressure is essential. This position also requires taking initiative in resolving current and potential issues regarding all aspects of the events setup operations. Includes being flexible with their schedule to ensure they are onsite for high-priority or special events.

KEY DUTIES & RESPONSIBILITIES

 

Operations

  • Plans and administers activities of the associates to ensure continuous operations and timely delivery of services.  

  • Establishes priorities, assigns work, and monitors performance, quality and timeliness. 

  • Assigns and re-assigns work based on workload and daily priorities.  

  • Ticket Requests Handle all events team setup requests throughout the day and follow setup schedule in the most efficient order when needed.

  • Responsible in dividing and conquering requests with the team in the most efficient manner

Leadership 

  • Gives direction, motivation and guidance to the associates in order to accomplish established standards to meet or exceed customer satisfaction. 

  • Plans, organizes, and directs short- and long-term departmental activities in accordance with regulatory and accrediting organizations. 

  • Functions as a resource to staff and team members.  

  • Communicates clearly and effectively with direct reports

  • Demonstrates effective oral communication skills in the following: active listening, assertiveness, providing feedback/coaching, team building, and conflict management. 

  • Demonstrates effective written communication skills in written reports. 

Data Utilization 

  • Assesses and utilizes appropriate data in order to improve operations. 

  • Views everything with a process improvement mindset.

 

Service Excellence 

  • Promotes a customer service mindset at all times to both internal and external customers.

  • Responds to all requests from customers with a can-do attitude. Follows up on requests with a sense of urgency.

  • Demonstrates commitment to achieving client satisfaction and employee engagement    targets for the organization and department(s). 

  • Practices and promotes customer service skills as provided through on-going ABM training.

 

Human Resources 

  • Schedules employees to ensure shift coverage and meet business demands and        productivity goals.

  • Participates in monthly department meetings with Event Service staff and Events Tech Assistant Manager.

  • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

  • Supports the departmental orientation onboarding so that employees receive the appropriate new hire training to successfully perform their job.

  • Works collaboratively with Events Tech Assistant Manager to enforce guidelines so employees understand expectations and parameters while assisting in all staff training.

  • Practices and promotes the customer skills as provided through on-going training and in-services, including customer retention and service recovery.  

  • Reviews client feedback to insure satisfaction results with employees.

Safety

  • Demonstrates knowledge of applicable safety regulations and safety policies/procedures. 

  • Ensures department compliance with all regulations and policies.

  • May participate in High Tech and/or ABM safety committees

 

 

Additional duties may be added or required based on business needs

 

ABM Benefits

ABM offers medical, dental & vision insurance coverage Employee Assistance Program

Voluntary Life & AD&D Insurance Employee Stock Purchase Plan ABM 401(k) Employee Savings Plan Discounts & Other Benefits