IT Specialist to work at LAS Airport

CACI Las Vegas, NV 2019-03-20

Job Description

CACI is hiring an IT Specialists to support our DHS customer at the Las Vegas Airport.

What You’ll Get to Do:
You'll be responsible for delivering professional, high quality services directly to end users, providing both remote and in-person support for new installations and break/fix incidents.  You will be responsible for supporting and troubleshooting a variety of technologies (Cisco switches, fiber backbone, Network interconnectivity, desktops/laptops, tablets, local/network printers/scanners, peripherals, network devices, communication devices (cellphones, desk phones and VTC), Electronic Time and Attendance System (eTAS) clocks, Duress Alarms, and Transportation Security Equipment adhering to contracted service level agreements

More About the Role:

  • Provides technical support for end user devices hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog and wireless technologies.
  • Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities.
  • Sets-up and configures new end user equipment including laptops, mobiles devices, printers, copiers, VTC units, VoIP phones and other peripherals.
  • Documents all changes in Remedy ticketing system to ensure all asset and configuration information is up to date.
  • Investigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment.
  • Executes and maintains IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information.
  • Recommends through CACI management customer service and IT process support enhancements, researching and recommending new technologies and procedures.
  • Provide technical guidance for directing and monitoring information systems operations.

You’ll Bring These Qualifications:

  • Experience providing both remote and in-person support for new installations and break/fix incidents. 

  • Experience supporting and troubleshooting a variety of technologies (Cisco switches, fiber backbone, Network interconnectivity, desktops/laptops, tablets, local/network printers/scanners, peripherals, network devices, communication devices (cellphones, desk phones and VTC), Electronic Time and Attendance System (eTAS) clocks, Duress Alarms, and Transportation Security Equipment adhering to contracted service level agreements

  • Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.)
  • Experience connecting/patching/repairing Cat6 & fiber infrastructure
  • Experience installing Cisco switches and complex fiber backbone interconnectivity
  • 5 -15 years experience providing desk-side IT support
  • Associates Degree or higher in Computer Science or related discipline
  • Experience working in a professional security environment balancing multiple tasks and prioritizing as required
  • Team Player – Ability to contribute to a much larger team ensuring Mission Critical Facilities issues and customer requests are met in a timely fashion
  • Ability to communicate in a professional manner with senior executive government staff

  • Ability to obtain a DHS Entrance on Duty (EOD)
  • Able to plan and prioritize team workload to ensure objectives are achieved on time
  • Able to work independently with minimal supervision, identify opportunities and develop new ideas
  • Self-motivated and proactive

These Qualifications Would Be Nice to Have:

  • Relevant DHS focused experience
  • Current DHS TSA EOD
  • A+ Certification
  • Network+ Certification
  • Cisco & Microsoft Certifications
  • Experience running and/or managing projects

TSAHP


What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.
  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
  • We offer competitive benefits and learning and development opportunities.
  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Job Location

US-Las Vegas-NV-LAS VEGAS


CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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