Responsible for selling services and retaining revenue by providing technical customer support to assigned accounts. The Senior Sales Engineer interacts with customers to execute the technical aspects of the sales strategy by developing appropriate solutions and building technical relationships. The SE helps qualify and quantify opportunities, resolves technical issues arising during the sales engagement, helps clients define specifications and requirements, develops solutions, and provides technology presentations to both technical and management-level audiences.
Customer Solution Development: Analyzes customers business needs and develops short-term strategies based on knowledge of customer’s current communication network, equipment, and business on how company can competitively meet customer’s needs. Independently complete standard customer designs.
Customer Meetings and Meeting Preparation: Attends customer meetings in person and via the phone. Prepares basic level technical proposals and presentations. Provides limited scope responses to product and industry questions. Demonstrates basic selling abilities and effective, pro-active customer communications. Provides technical responses in RFI/RFP documents.
Internal and External Training: Advises customers and sales on technical aspects of company products including fit to customer’s needs, features, availability, etc.
Process Improvement: Utilizes expertise developed in executing the above duties to help streamline and improve Sales and SE processes. Responsible for regularly recommending improvements to management team. Outlines changes needed to the process, products, and pricing based on the requirements.
Customer Advocate: Escalation route for Sales Engineer I - acts as customer advocate as necessary for pre-sales activities and minimal post-sales activities.
Knowledge, Skills, or Abilities:
5+ years of sales engineering experience.
Preferred Education, Skills, and Experience: