Account Investigator 3
Citi San Antonio, TX 2017-04-06- Primary Location: United States,Texas,San Antonio
- Education: High School Diploma/GED
- Job Function: Operations Customer Service
- Schedule: Full-time
- Shift: Day Job
- Employee Status: Regular
- Travel Time: No
- Job ID: 17023382
Description
We’re looking for an Account Investigator 3 to join our world-class team
Processes account maintenance for large business accounts or other complex accounts utilizing flow based computer systems and structured procedures. Responds to customer inquiries in writing or verbally. Utilizes computer system to investigate disputes, processes and resolves complex issues. Processes account maintenance and financial adjustments. Performs routine and complex processing tasks, inclusive of daily balancing, and other miscellaneous financial / maintenance transactions with major visibility to our internal and external clients using department procedures and guidelines.
Able to analyze data against established criteria and make sound business decisions, guiding other staff and advising manager of any unusual issues as well as any over standard items. Communicates with a high degree of tact and diplomacy to consistently improve on interdepartmental relationships. Operates independently (within Policy and Procedures) to conduct day-to-day activities and initiates appropriate action steps. Other tasks as assigned.
Be a part of the work we do to enable progress around the globe
For the past 200 years at Citi, we have a drive to help clients move from ambition to achievement. Our company has been one of the foundational components of today’s modern financial infrastructure—this gives us a level of unmatched expertise in tackling the world’s most complex challenges and connecting across capabilities to enable lasting progress for our clients.
We attract and nurture local talent from all over the world, ensuring our people are both deeply attuned to regional needs but also bring a global mindset to help clients, communities and nations move forward. Our culture is fueled by men and women with the passion to push beyond borders and boundaries, and the wisdom and courage to do what’s right.
Citi’s Commercial Bank embodies our unique purpose as the global bank of choice for trade-oriented, mid-sized companies who see us as trusted thought partners that bring simplicity in an increasingly complex world, client-centric solutions for long-term growth and pave the way for them to reach across borders and achieve their global vision.
Did you know…
That Citi helped devise a plan and funded The Public Lighting Authority of Detroit to re-illuminate the city? See what else we’ve achieved to enable progress for our clients: citi.com/history.
Successful Account Investigator 3 should demonstrate the following behaviors
Develops our People: Builds talent and teams for Citi by creating a culture of meritocracy and transparency, and celebrating excellence, initiative and courage
Drives Value for Clients: Enables economic value and positive social impact for clients, companies, governments, and communities
Works as a Partner:Works collaboratively across the firm and encourages others to achieve the best results for Citi and our clients
Champions Progress:Champions a culture of high standards, pushes for progress, embraces change and challenges the status quo in support of Citi’s vision and global strategy
Lives our Values:Ensures systematically responsible outcomes while driving performance and balancing short and long term risks
Delivers Results:Sets high standards and achieves performance objectives by creating a clear path toward ethical and sustainable results
On a daily basis, a Account Investigator 3 will be responsible for the following
- Coordinates strategics/tactics between job functions to ensure no carry over.
- Analyzes and prioritizes own work activities. Reviews and checks own work, assists unit members with resolution to problems.
- Communicates with external and internal departments to ensure proper resolution of issues.
- Handles customer complaints, making some independent judgment calls regarding problem dispositions.
- Handles and/or assists in various projects related to the department; applies technical proficiency as lead contact for system testing projects.
- Assists during absence of unit lead / other processors.
- Acts as coach and trainer for new or less experienced employees
Qualifications
Requirements:
- High School Diploma or GED equivalent is required
- 1 year+ prior customer service experience
- Attention to detail
- Strong Decision making skills
- Highly effective communication (verbal & written) and analytical skills
- Financial services experience preferred
- Technical proficiency, including Outlook, Microsoft Word and Excel
- Prior knowledge and/or experience with the following systems: BABO, CWS, Systematics, RSM, On Demand, Sign Plus, Citisolve, EIC, Salesforce, IBOSS, preferred
- Moderately complex math skills
