Customer Service Representative

Paylocity Orem, AL 2019-05-15

Join our team of Customer Service Representatives, working in one of the nation’s fastest growing companies (Also on Utah’s 10 fastest growing companies list). At Alder, we passionately serve so that our customers have the freedom to live. Your success is our success, and we seek to reward your outstanding efforts with similar opportunities.

Things You’ll Do

As a Customer Service Representative, you will be responsible for collaborating on a team to achieve superior customer satisfaction through: 

• Effective communication, problem solving, and professionalism through phone and email.

• Creating solutions for difficult situations.

• Following through to make sure customer’s needs are met.

• Assisting customers that are seeking to cancel by helping them understand the features and benefits our system can provide.

• Leading by example. Be the success story!

• Working individually and collectively to help our team achieve department goals.

• The capacity to work at least 24-40 hours. (Saturday's and some holidays may be required)

We’re looking for career-oriented people with drive, passion and integrity. The Customer Service Representative position is an excellent opportunity for those that are looking to build a career and future. As an Alder team member, you can progress through multiple levels with numerous promotional opportunities. COME GROW WITH US!


What We Will Like About You

• Hard working and self-motivated

• Upbeat with an approachable personality

• You care about the customer's experience

• Consistently demonstrating excellent critical thinking and problem solving skills

• Self-driven with the ability to efficiently manage your time

• Excellent communication skills

• Detail oriented

• Dependable and punctual

• Flexibility to work various shifts as needed

• Fast and accurate typing – At least 30 WPM

• Must be able to pass a background check

What You'll Love About Us

• Pay - $13 - $15 per hour (Quarterly performance bonuses)

• Great Company Culture - We’re a team! Others say it – We live it!

• Growth - One of the 10 Fastest growing Companies MWC Network. We need leaders. We’ll give you everything you need to start a career, not just another job.

• Fitness - Feel free to enjoy our custom-built, state of the art CrossFit gym.

• Flexible Schedule - If you’re the right fit for our team, we’re more than happy to work around your schedule

• Every Friday, lunch is on us!

An Equal Opportunity Employer--M/F/D/V

Because we’re all about protection (home protection for our customers and protection of our employees), all employment offers are contingent upon successful completion of a background check.

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