Technical Writer 2 (ID)

Serco, Inc. Columbia, MD 2019-07-09

Technical Writer 2 (ID)

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Position Description

Responsible for the preparation, review, revision, and maintenance of technical documents including software and systems engineering system operations, testing, and user documentation. Writes and edits technical documentation for all of the project�s hardware and software to include installation, configuration and how-to-documentation. Creates code documentation for software; produces implantation guides and end-user guides for capabilities; provides field, data definition, and data flow documentation and formats technical publications from pamphlets, technical drawings, and consultation with technical personnel and other available resources.

  • Applicant must already have a TS/SCI with poly.
  • Six (6) years experience as a TW in programs and contracts of similar scope, type, and complexity is required. Bachelor`s degree in a technical discipline from an accredited college or university is required. Four (4) years of additional TW experience may be substituted for a bachelor`s degree.
  • The Level 2 Technical Writer (TW) shall possess the following capabilities:
    • Assist in preparing and maintaining operations documentation, user guides and manuals and technical publications Understand basic concepts (to include basic grammar concepts), responsible for writing technical copy for various types of documents
    • Gather technical information, prepares written text
    • Maintain a current internal documentation library
    • Use multiple word processing and presentation tools such as MS Word, PowerPoint, and Visio etc.
    • Prepare and maintain operations documentation, user guides and manuals and technical publications
    • Work with developers to produce quality documentation and training materials
    • Work on all phases of documentation
    • Understand basic concepts and write technical copy for various types of documents for a program/project of similar complexity
    • Prepare reports, responses, and briefings targeted to a wide range of audiences
    • Coordinate layout and design of documents
    • Research highly technical subject matter, organizes information from multiples sources, and express technical information in written form that is comprehensible to a wide audience of readers
    • Under general direction, write technical copy for various types of documents for a program/project of similar complexity
    • Apply concepts for technical writing based on engineering drawings, technical information from engineering documentation, consultations with engineers and subject matter experts, and other available sources
    • Produce defense acquisition documentation, user manuals, training manuals, and other documentation utilized by the end-user community of DoD electronic equipment and systems
    • Interpret engineering and maintenance drawings, operational procedures to understand and blend large quantities of computer related information
    • Produce technical documentation for Cryptologic programs or projects developing analytic tradecraft methodologies
    • Apply customer specific technical manual standards to work products
    • In addition, this task requires the following: Experience providing in-person training and demonstrations
    • Must be able to answer user questions regarding systems
    • Experience creating and maintaining materials and videos
Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. federal civilian agencies, the intelligence community, the Government of Canada, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco`s people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

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