Training Developer / Project Manager

Serco, Inc. Washington, MA 2019-07-09

Training Developer / Project Manager

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Position Description

Serco Inc. is looking to fill a full time Training Developer / Project Manager position, possessing an IT background a plus, to work onsite in a Federal agency located in Washington, DC. The roles and responsibilities for this position include, but are not limited to the following: Training Developer Activities Managing the training development and delivery lifecycle, from planning, assessing, designing, developing, implementing/facilitating, and evaluating of agency courses and programs. Updating and maintaining the quality of agency internal courses. Developing online instructional modules based on existing and/or newly-introduced IT products through all stages: software testing, storyboards, capture, module development, script assistance, voice over recording, publishing, and more. Creating training manuals, quick reference user guides and job aids based on existing and/or newly-introduced IT products or procedures, following specific guidelines and formatting rules for uniformity and consistency. Overseeing and implementing IT rollouts to a wide range of users, working directly IT staff (managers, developers, QA, programmers, etc.). Using, various authoring and delivery tools, such as Adobe Captivate, Adobe Connect, and WebEx (e.g., PowerPoint design consulting, recording audio, closed captioning) as well as any new learning development, authoring, and delivery tools that the agency may acquire. Project Manager Activities Coordinating with the agency to determine and clarify the support needs. Requesting, orienting, assigning, scheduling, and monitoring the performance of new contractor support staff and ensures training of all contractor staff according to the agency’s methods, procedures, and standards. Providing feedback to the contractor support staff (both on-site and off-site), based on her/his observations and input from agency managerial staff. Reviewing project work products and deliverables to ensure for quality assurance. Manages annual project and travel budget and projects hours, budget, and additional contract staff need for future commitments. Developing weekly and/or monthly work plans and modifying the plans, as needed; developing and documenting plans and processes for on-going routine support activities; highlighting project steps and status for daily and weekly meetings with customer. Attends meetings and makes presentations about project account and financial status and work commitments. Provides direction on IT projects from inception through completion and to provide technical and managerial assistance on all aspects of project management to comply with the technical requirements of the contract for the agency. Troubleshoots technical problems and takes corrective action. Required Skills Qualifications: Requires a Bachelor's degree or at least 8 years of related experience. The Training Developer/ Project Manager must have a minimum of four years specialized experience 1) working as a project manager/leader (managing staff and budget), 2) designing, developing, and implementing training/learning curriculum to be delivered via various modes, and technical writing of training guides/job aids, 3) training delivery via classroom (ILT), virtual (vILT) and blended, 4) designing and developing and applying knowledge eLearning/web-based training (WBT) related to information technology and computer skills, and 5) using authoring and delivery tools such as Adobe Captivate, Adobe Connect and various software applications. Advanced skills in MS Word and PPT Proven ability to adapt to new and emerging technology with a high level of interpersonal and customer relations skills. Experience developing using Captivate Advanced skills in MS Word and PPT Requires a Bachelor's degree and over 4 years of experience is required.

  • Requires Bachelor’s degree
  • 3-5 years of relevant experience
  • CAPM or Equivalent Certification, PfMP/PMP preferred
Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. federal civilian agencies, the intelligence community, the Government of Canada, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

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