Sr. Technical Support Engineer

Denver, CO 2019-07-11


We are seeking for a Technical Support Engineer to be part of our Operation team which own the technical aspects of NICE’s Customer Journey Solutions (CJS) deployment and support. The engineer will responsible on a day-day job on deployment, deployment automation, networking & security configuration on AWS (Amazon Web Service) and on-premise deployment and technical support. This person must have experience in networking, configuration, deployment and support of large scale production environments. In this role, you’ll work collaboratively with software engineering to deploy and operate CJS production & POCs deployments. Help automate and streamline our operations and processes. Build and maintain tools for deployment, monitoring and operations and troubleshoot and resolve issues in our test and production environments.

Must to have:

  • Proven experience working with Amazon Web Services (AWS)
  • Background in Linux/Unix Administration
  • Knowledge installing, managing and supporting Red Hat Linux, Java-based applications, Apache web servers and Tomcat
  • Experience with managing and monitoring large scale production environments
  • Experience with automation/configuration management using either Puppet, Jenkins or an equivalent – advantage
  • Knowledge of Shell/Bash and additional scripting languages (Python, Perl or equivalent.)
  • Networking knowledge - high advantage
  • Problem solver, able to remove roadblocks
  • Ability to work under high pressure, with flexible hours
  • A highly motivated self-starter, comfortable working in a virtual, globally-distributed team
  • High attention to details and accuracy
  • Bachelor's Degree or equivalent

Nice to have:
  • Experience with Big Data Technologies - advantage
  • Experience with Automation and Orchestration Tools - advantage
  • Storage experience - advantage
  • Any experience with Hadoop (Hbase), Vertica, Cognos, etc – advantage
  • Java development skills – advantage
  • Knowledge of SQL - advantage

NICE Systems is an Equal Opportunity/Affirmative Action Employer, M/F/D/V.

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.

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