Fleet Service Lead Agent, Tower

US Airways Washington, DC 2019-06-28

Location: Reagan National Apt - Apt Auth (DCA-TRML) 
Additional Locations: None
Requisition ID: 30819 

About The Job

Provide planning, communication and operational direction to all departments in the Hub and support to IOC.



  •  Research and record pertinent flight data and information regarding the daily operation.  Acquire and maintain all hub controller positions; i.e. ramp control, Gate Planner, Turn Coordinator, Future Planner, arrival radio / FLIFO input / times radio, and flight monitor.
  •  Gather and disseminate operational information to all areas.  Plan and prepare for each complex to give direction to all areas of customer service.
  •  Follow through with the successful execution of planned and unplanned operations.  Consider all relevant information to track, determine and accurately record flights and operational information.
  •  Provide answers and direction in a variety of situations to all areas of the operation and vendors.
  •  Initiate and execute plans to provide on-time departures, baggage performance reliability and excellent customer service.
  •  Emergency situation coordination and notification for medical, hazmat and security situation.
  •  Perform any other duties as needed by the operation or as directed by the Hub Control Center Manager.
  •  Conduct on-the-job-training on a regular basis.
  •  Minimum one year ramp or passenger service experience or equivalent
  •  Detailed knowledge of all operational computer and communication programs
  •  Excellent basic math skills
  •  Understand and clearly communicate using the English language
  •  High School Diploma
  •  Ability to work in fast-paced, high stress environment handling critical situations with accuracy and skill
  •  Leadership capabilities including effective verbal, written and interpersonal skills
  •  Proven ability to lead others to achieve business results
  •  Ability to interact with numerous departments and levels of management
  •  Ability to perform multiple tasks simultaneously and accurately


Preferred Requirements (In Priority Order)

  •  Minimum three years of airport operational experience
  •  Proficient in the following systems:  GMS/Gate View, GET, QIK, SABRE, DECS, MSExcel and Word
  •  Familiar with ATC Ground Control Language
  •  College Degree

Additional Locations: None
Requisition ID: 30819 

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