Regional Manager, Food & Beverage Catering Operations

US Airways Miami, FL 2017-08-11

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Location: Miami Intl Apt (MIA-TRML) 
Additional Locations: None
Requisition ID: 10888 

Job Description

MIA based position wholly responsible for all catering providers’ performance and compliance to contractually mandated metrics within assigned hub and region.

Duties and Responsibilities

  • Conducts comprehensive evaluations of each provider’s kitchen and field operations, analyzes results and develops corrective action plans for performance failures with caterer management team
  • Analyzes performance trends and reports on flight attendant and customer data in regards to catering accuracy and service failures
  • Attends weekly operational meetings and serves as a liaison between local AA station management, Flight Service and the catering provider to resolve ongoing operational issues
  • Collaborates with Purchasing on catering bid strategies and cost cutting initiatives
  • Develops and implements alternative catering options as needed during off schedule operations and kitchen disruptions (e.g. labor actions, extreme weather conditions, etc.)
  • Manages new caterer start-ups and/or transitions and oversees training on AA specifications and procedures including: menu production, equipment/inventory management, meal ordering, aircraft servicing and aircraft ramp safety
  • Oversees catering support/coordination for charter flights as needed
  • Provides weekly reports on each catering provider’s performance within assigned region in regards to contractual metrics and performance

Job Qualifications

  • BA/BS degree or equivalent experience/training in a related field is preferred but not required
  • Position requires strong aptitude for problem solving and excellent interpersonal skills
  • Able to work remotely with minimal supervision and able to make timely decisions independently
  • Strong oral and written communication skills are mandatory
  • Food service or hospitality background preferred including ServSafe and HAACP certification
  • Proficient in standard Microsoft Office applications
  • Able to travel with short notice (including weekends and holidays) and work long hours (12-14 hours/day) under stressful and varying conditions (e.g. temperature, etc.)

Additional Locations: None
Requisition ID: 10888