Customer Service Mortgage Supervisor - Earth City, MO

U.S. Bank Spanish Lake Township, MO 2019-06-24
Customer Service Mortgage Supervisor - Earth City, MO-190016444
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
U.S. Bank is seeking a Customer Service Supervisor in the Mortgage Division to lead a team of approximately 10-15 customer service agents.
Responsibilities include but are not limited to:
  • Supervising the day to day activities related to administration and coordination of all mortgage loan servicing and operational functions
  • Responsible for all functions regarding quality compliance, and procedures as they pertain to operations and documentation
  • Supervises and trains staff including interviewing and making recommendations for hiring, and performance management
-Provides ongoing training, motivation, and team building of support staff -Coordinates work flow both within the business line and with other departments -Maintains compliance with all applicable laws and regulations to achieve satisfactory procedural and compliance audits or examinations
The ideal candidate will have five plus years of mortgage experience and at least one year of supervisor experience.

Please note the schedule for this position is a floating schedule M-F and Saturday's 8:00a.m-2:00p.m.


Basic Qualifications
  • Bachelor's degree, or equivalent work experience
  • Five or more years of experience in mortgage banking with emphasis on servicing/processing
  • Minimum one year of supervisory experience

Preferred Skills/Experience
  • Thorough knowledge of the applicable operational area, the product and services, applicable laws and regulations, and an understanding of applicable system(s) functionality
  • Strong decision-making, analytical and problem-solving skills
  • Ability to collect, organize, synthesize and communicate information
  • Advanced computer navigation skills using a variety of software packages including Microsoft Office applications
  • Strong verbal and written communication skills
  • Ability to thrive in a team environment and effectively lead individuals
Job Operations
Primary Location Missouri-MO-Earth City
Shift 1st - Daytime
Additional Scheduling Information Floating schedule M-F Sat 8 to 2
Average Hours Per Week 40
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