At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
U.S. Bank is seeking a Customer Service Supervisor in the Mortgage Division to lead a team of approximately 10-15 customer service agents.
Responsibilities include but are not limited to:
- Supervising the day to day activities related to administration and coordination of all mortgage loan servicing and operational functions
- Responsible for all functions regarding quality compliance, and procedures as they pertain to operations and documentation
- Supervises and trains staff including interviewing and making recommendations for hiring, and performance management
-Provides ongoing training, motivation, and team building of support staff -Coordinates work flow both within the business line and with other departments -Maintains compliance with all applicable laws and regulations to achieve satisfactory procedural and compliance audits or examinations
The ideal candidate will have five plus years of mortgage experience and at least one year of supervisor experience.
Please note the schedule for this position is a floating schedule M-F and Saturday's 8:00a.m-2:00p.m.