Customer Service Representative 190019071

U.S. Bank Craig, KS 2019-07-10

We are hiring for several upcoming training classes!

Our upcoming new hire class will start on Monday, August 19, 2019

Shifts that start at 12:30 p.m., or later, will earn an additional 10% on top of the base hourly rate. This increase will take effect after the training class.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Basic Qualifications
- High school diploma or equivalent
- Two to four years of experience in a customer service position

Preferred Skills/Experience
- Thorough knowledge of products, services, rates, terms, fees, applicable
regulations and systems and procedures
- Strong telephone and interpersonal skills
- Good problem-solving and negotiation skills
- Ability to handle difficult customer calls
- Proficient computer skills, especially Microsoft Office applications
- Effective selling and referral skills
- Ability to identify and resolve/escalate problems
- Good time management skills to maximize the number of clients that can be
assisted while maintaining a high level of customer service

Job Type: Full-time

Experience:

  • Customer Service: 2 years (Required)

Education:

  • High school or equivalent (Required)

Work Location:

  • One location

Communication method(s) used:

  • Phone
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