Customer Service Representative - Collections Advisor

U.S. Bank Richfield, MN 2019-06-14
Customer Service Representative - Collections Advisor-190016256
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Customer Service Representative- Collections - Minneapolis, MN

Our Advisors are responsible for working in a fast paced, goal driven inbound and outbound collections call center. Collections Advisors work with customers to help educate them on their account status and options available based on their financial situation. Advisors collect on delinquent balances by finding payment solutions that best meet our customers' needs.
Primary responsibilities include contacting a wide variety of customers and attempting to secure payment on delinquent credit card accounts and understanding the reasons for the delinquency. Advisors perform collection activities in accordance with state and local collections laws in an effort to recover unpaid debt.

We are currently seeking Full Time Advisors that have flexibility to work varying shifts consisting of at least 2 nights per week.

Mandatory Training (July 22- August 16):
Monday – Friday 8:00 a.m. – 4:45 p.m. for the first four weeks.
Hours offered:
Monday – Thursday 12:00pm – 8:45pm and Friday 8:00am – 4:45pm
Schedule are based on business need.

We provide an opportunity for career growth and professional development in a supportive and professional work environment. We offer our Collections Advisors a competitive salary, potential for lucrative monthly performance based incentives, and an outstanding benefits package to include:
Vision< Hearing and Dental
Life insurance programs for the employee and family
Short and Long Term Disability
Paid time off, including the opportunity to purchase additional vacation time
Safe and Sick Leave
Generous tuition reimbursement program
Banking discounts
401K with company match and pension programs
Adoption Assistance
Casual attire
On site cafeteria
Pension Plan


Basic Qualifications
  • High school diploma or equivalent
  • Two to three years of experience in collections and/or customer service activities

Preferred Skills/Experience
  • Good knowledge of loan collection policies and procedures, fair debt collection practices, and related laws
  • Strong customer service/relations skills
  • Ability to identify and resolve exceptions and to organize and interpret information
  • Good verbal and written communication skills
Job Collections
Primary Location Minnesota-MN-Minneapolis
Shift 2nd - Evenings
Travel No
Average Hours Per Week 40
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