At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Customer Service Representative- Collections - Minneapolis, MN
Our Advisors are responsible for working in a fast paced, goal driven inbound and outbound collections call center. Collections Advisors work with customers to help educate them on their account status and options available based on their financial situation. Advisors collect on delinquent balances by finding payment solutions that best meet our customers' needs.
Primary responsibilities include contacting a wide variety of customers and attempting to secure payment on delinquent credit card accounts and understanding the reasons for the delinquency. Advisors perform collection activities in accordance with state and local collections laws in an effort to recover unpaid debt.
We are currently seeking Full Time Advisors that have flexibility to work varying shifts consisting of at least 2 nights per week.
Mandatory Training (July 22- August 16):
Monday – Friday 8:00 a.m. – 4:45 p.m. for the first four weeks.
Monday – Thursday 12:00pm – 8:45pm and Friday 8:00am – 4:45pm
Schedule are based on business need.
We provide an opportunity for career growth and professional development in a supportive and professional work environment. We offer our Collections Advisors a competitive salary, potential for lucrative monthly performance based incentives, and an outstanding benefits package to include:
Vision< Hearing and Dental
Life insurance programs for the employee and family
Short and Long Term Disability
Paid time off, including the opportunity to purchase additional vacation time
Safe and Sick Leave
Generous tuition reimbursement program
401K with company match and pension programs
On site cafeteria