Customer Service Representative - Naperville, IL - Freight O...

U.S. Bank Naperville, IL 2019-07-03
Customer Service Representative - Naperville, IL - Freight Operations-190018620
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Provides high quality customer service to transportation carriers and clients by responding to telephone inquiries, customer requests and problems. Researches and resolves problems and errors. Educates customer on invoices.

Pick your schedule: 7 am, 8 am and 9 am start times available M-F
We offer the opportunity for career growth and development in a supportive, professional and pleasant work environment, with a competitive salary and an outstanding benefits package including:

  • Health
  • Dental
  • Vision
  • Life insurance programs for the employee and family
  • Short and long term disability
  • Paid time off, including the opportunity to purchase additional vacation time
  • Generous tuition reimbursement program
  • Banking discounts
  • 401K with company match and pension programs
Explore your career possibilities at U.S. Bank and join a company that’s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Qualifications

Basic Qualifications
  • High school diploma or equivalent
  • Four or more years of experience in a customer service position

Preferred Skills/Experience
  • In-depth knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures
  • Strong telephone and interpersonal skills
  • Advanced problem-solving and negotiation skills
  • Ability to handle difficult customer calls
  • Proficient computer skills, especially Microsoft Office applications
  • Effective selling and referral skills
  • Ability to identify and resolve/escalate problems
  • Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Job Customer Service / Call Center
Primary Location IL-IL-Naperville
Shift 1st - Daytime
Travel No
Average Hours Per Week 40
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