Customer Service Representative-Retail Payment Solutions-Far...

U.S. Bank Ada, MN 2019-07-03

Provides high quality customer service by responding to telephone inquiries, customer requests and problems. Researches and resolves problems and errors. Identifies products and services that meet customers' needs.

Basic Qualifications
- High school diploma or equivalent
- Two to four years of experience in a customer service position

Preferred Skills/Experience
- Thorough knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures
- Strong telephone and interpersonal skills
- Good problem-solving and negotiation skills
- Ability to handle difficult customer calls
- Proficient computer skills, especially Microsoft Office applications
- Effective selling and referral skills
- Ability to identify and resolve/escalate problems
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Job Type: Full-time

Salary: $15.00 to $16.50 /hour

Experience:

  • Customer Service: 2 years (Required)

Education:

  • High school or equivalent (Required)

Language:

  • Spanish/Korean (Preferred)

Work authorization:

  • United States (Required)

Work environment:

  • Call center

Communication method(s) used:

  • Phone

Benefits offered:

  • Paid time off
  • Parental leave
  • Health insurance
  • Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Other types of insurance
  • Retirement benefits or accounts
  • Education assistance or tuition reimbursement
  • Child Care benefits
  • Gym memberships or discounts
  • Commuting/travel assistance
  • Employee discounts
  • Flexible schedules
  • Workplace perks such as food/coffee and flexible work schedules
  • Others

This company describes its culture as::

  • Detail-oriented -- quality and precision-focused
  • Outcome-oriented -- results-focused with strong performance culture
  • Stable -- traditional, stable, strong processes

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A good first job for someone who is just entering or re-entering the workforce with limited experience or education
  • Open to applicants of all ages, including older jobseekers
  • Open to applicants who do not have a college diploma
Apply This Job