Customer Service Representative - Retail Payment Solutions O...

U.S. Bank Oaks, MO 2019-07-09
Customer Service Representative - Retail Payment Solutions Overland Park Kansas-190019071
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
We are hiring for several upcoming training classes!

Our upcoming new hire class will start on Monday, August 19, 2019

Shifts that start at 12:30 p.m., or later, will earn an additional 10% on top of the base hourly rate. This increase will take effect after the training class.

We invest in our people, process and technology to create the ideal customer experience during every interaction. Our hiring and training standards ensure our Service Advisors are efficient, knowledgeable, and friendly. We provide comprehensive ongoing training to ensure our Service Advisors are prepared to deliver an exceptional customer service experience. Our state-of-the-art technology provides information quickly and consistently to ensure our customers benefit from first call resolution resulting in higher quality and thought leadership scores for our staff. We encourage professional growth through a structured career path program and pride ourselves on the positive relationships we foster with each other and our customers.
Responsible for:
  • Answering incoming calls and assisting customers with questions and concerns related to their credit card accounts.
  • Properly diagnosing customer needs and proactively educating them about the features and benefits of credit card products and services.
  • Effectively utilizing system applications to achieve desired outcome.
  • Documenting required information via system applications.
  • Retaining product and process knowledge.

Service Advisors are scheduled to work five days each week, including every other weekend, to include both Saturday and Sunday. Equitable days off are scheduled during the week in which a weekend shift is worked.

If hired, you must be able to attend six weeks of training from
8 a.m. - 4:30 p.m., Monday-Friday and successfully complete required program testing. Once training is completed, student schedules can be accommodated.
Increase your compensation!

  • Receive hourly pay increases for providing service on additional products
through our career path program.
  • Earn 10% shift differential pay for shifts starting after 12:30 p.m.
We offer the opportunity for career growth and development in a supportive, professional and pleasant work environment, with a competitive salary and an outstanding benefits package including:
  • Health
  • Dental
  • Vision
  • Life insurance programs for the employee and family
  • Short and long term disability
  • Paid time off, including the opportunity to purchase additional vacation time
  • Generous tuition reimbursement program
  • Banking discounts
  • 401K with company match and pension programs
  • Casual attire
Explore your career possibilities at U.S. Bank and join a company that’s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Qualifications

Basic Qualifications
  • High school diploma or equivalent
  • Two to four years of experience in a customer service position

Preferred Skills/Experience
  • Thorough knowledge of products, services, rates, terms, fees, applicable
regulations and systems and procedures
  • Strong telephone and interpersonal skills
  • Good problem-solving and negotiation skills
  • Ability to handle difficult customer calls
  • Proficient computer skills, especially Microsoft Office applications
  • Effective selling and referral skills
  • Ability to identify and resolve/escalate problems
  • Good time management skills to maximize the number of clients that can be
assisted while maintaining a high level of customer service

Job Customer Service / Call Center
Primary Location Kansas-KS-Overland Park
Shift 1st - Daytime
Travel No
Average Hours Per Week 40
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