Team Lead, Greenlight Operations - Richmond & Norfolk

Uber State Farm, VA 2019-01-10
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role

We’re looking for a Greenlight Team Lead to support the day-to-day operations of our local Greenlight sites located in Richmond (1601 Williow Lawn Dr) and Norfolk (1087 N. Military Hwy), Virginia. We’re looking for an experienced team leader who operates with a customer-first mentality. In this role, you’ll help to mentor and directly lead a team of Experts on how to best build Uber’s relationship with driver partners & delivery partners, support their operational needs, and guide day-to-day operations of the Greenlight center. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.
What You’ll Do

  • Support Experts in delivering 5-star, on-brand, in-person support for our driver and delivery partners by helping tackle escalated issues on-ground
  • Support training, mentoring, and guiding Uber Experts to strengthen quality and efficiency metrics
  • Support hiring, scheduling, attendance, and general administration of Uber Experts
  • Implement project work to improve processes on behalf of Uber Experts and partners
  • Keep Experts aware and updated on support policies by engaging with operations teams across the company and cascading the information through

What You’ll Need

  • At least two years of relevant operational or retail experience
  • Demonstrated background in solving complex customer problems
  • Team coaching and leadership experience in a fast-paced environment
  • Demonstrated experience in operational or process improvement

About the Team

Uber’s driver-partners are our most important customers, and we’re building an outstanding support experience for them at our Greenlight locations. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.

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