Account Manager Client Services
UnitedHealth Group Ewa Beach, HI 2019-07-04Energize your career with one of Healthcare’s fastest growing companies.
You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 5 leader.
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.
Primary Responsibilities:
- Manages ongoing contract relationships and service delivery to clients for one or more accounts
- Acts as outward - facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
- Builds relationships with employer / group clients (not individual members) and serves as the primary point of contact for overall and day - to - day service delivery.
- Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
This function includes employees who are in dedicated on - site service roles. Jobs in this function may work closely with sales on renewals and upselling, but incumbents do not have specific sales goal accountability or primary responsibility to close sales. Account management jobs focused primarily on relationship and service management belong in this family; jobs with significant sales responsibilities or sales - related incentives (including 'OTH' plans) belong in a sales band.
- Generally work is self - directed and not prescribed
- Works with less structured, more complex issues
- Serves as a resource to others
Required Qualifications:
- Undergraduate degree (or higher) OR High School Diploma / GED (or higher) WITH +5 years in a similar role
- 3+ years of experience working within the PBM industry or a similar Account Management Role
- 1+ years of experience in influencing internally and externally with soft power, driving cross functional collaborations, and negotiating win - win solutions
- Proficiency with Microsoft Suite in Office Products (Microsoft Excel - the abilibty to create spreadsheets, Microsoft Word - create documents , Microsoft PowerPoint - create presentations)
- Ability to travel 25% of the time
Preferred Qualifications:
- Undergraduate degree (or higher) in any field of study
- 5+ years of experience working within the PBM industry
Soft Skills:
- Strong analytical capabilities
- Excellent written, oral, and active listening communication skills. Demonstrated ability to message, position, and present information for maximum customer impact and influence
- Proven ability to ascertain client needs through active listening skills, and consultatively work with clients to achieve business objectives
OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.
If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance. Join us and start doing your life’s best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: Account Management, Account Manager, Business Development, Client Services, UHG
