Patient Account Representative

Valley Health Clear Brook, VA 2019-07-11
Who We Are

Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services. Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home.

A vital resource for healthcare, we are the region’s largest employer, a dependable community partner, and are at the leading edge of clinical innovations.

We are looking for passionate, innovative, and caring people who will each bring their unique skills and perspectives to our workplace.

What You Will Do:

The Patient Accounts Representative is responsible for daily processing and submission of medical claims. This will include comparing claim against medical charge sheet for correct ID numbers, correct physician code, service date, correct charges, and modifiers or other billing elements required by payer, processing and transmitting claims electronically to insurance payers daily. Follow up and research of all claims not processed and paid within 30 days, which will include checking payer websites, correspondence from payers, denial notices, or calling payers. Reviewing denials from insurance payers, determining if denial is appropriate or requires appeal process. Handle phone calls and walk-in patient inquiries related to outstanding account balances. Documentation of customer/staff activities are well documented. Processing patient payments received over the phone. Responsible for other duties as assigned and assist other staff with priority tasks when necessary.

What You Will Bring:

High School Diploma
  • Prefer a high school graduate with education and experience in insurance billing

Experience in insurance billing with no less than one (1) year experience.

Prefer a high school graduate with a minimum of one year’s medical insurance billing experience.. Must have strong organizational skills and clerical and computer data entry skills. Must type at least 40 wpm and have strong skills in reading, writing, spelling, grammar, punctuation and mathematical calculations.

What You Will Get:

  • Competitive salary
  • Flexible scheduling
  • Onsite Childcare (available at some locations)
  • Health Insurance
  • Paid Time Off
  • Wellness Program
  • Tuition Assistance
  • Retirement Plan
  • Life Insurance

*some benefits are subject to change due to job status

We celebrate, support, and thrive on our differences for the benefit of our employees, our patients, and the communities we serve.
We are neighbors caring for neighbors, and our goal is always to help those we serve get well, feel well, and stay well.


Criminal Background Checks
VA State Police
3rd party Background Check

FLSA Classification


Physical Demands
6 A Customer Service
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