Coordinator-Financial Planning & Analysis

What you’ll be doing...

** This position can sit in either Rolling Meadows, IL or Alpharetta, GA**

** You must be able to work Monday - Friday between the hours of 7:00 am to 8:00 pm, with the understanding that these hours are subject to change based on business needs.**

About our team.

The Business Finance Operations (BFO) team is a wireless operations group responsible for ensuring that business channel activities adhere to Verizon’s standards and guidelines. The team audits business channel activities and transactions, creates and maintains wireless profiles in ECPD, oversees promotional offers and discounts, applies and maintains wireless tax exempt status, and manages business channel OCCs. The BFO works closely with the BGCO and the business sales channel to support Verizon’s business customers.

About this role.

As a BFO Coordinator, you will handle a broad range of internal and external customer transactions received through Workflow Manager. You may also assist with escalations and large research requests. The focus is to complete each task with urgency and accuracy, creating a great customer experience while maintaining a clear focus on business objectives.

The position is ideally suited for someone who enjoys problem solving, is a big picture thinker and capable of meeting performance requirements without sacrificing quality or the customer experience. Successful candidates will be organized, have excellent verbal and written communication skills, and work well independently while contributing to the team as an engaged member in a production environment. This job will require you to communicate effectively with Verizon employees across several levels, as well as with external customers.

You should be a fast learner, adaptable to change, able to anticipate needs and think beyond the guidelines provided in the role. Attention to detail, critical thinking and accuracy are essential.

What you’ll be doing.

• Review, calculate and apply other charges and credits in support of contractual pricing and/or equipment offers, special offers or promotions and other system, sales and customer related issues that may require an OCC.
• Build and maintain customer’s contract information for business customers and ensure customer’s contract terms are provisioned in ECPD.
• Research complex processes, system and/or customer issues to analyze business situations and provide recommendations; incorporating both customer and compliance point of view.
• Place outbound calls to internal and external customers as required to obtain immediate resolution and/or completion of tasks.
• Review, research and take action on customer inquiries related to employer discount program; resolving automation errors, escalation support and auditing functions.
• Complete various transactions utilizing Verizon systems including EWI/ECPD, Work Flow Manager (WFM), ACSS, and OneSource.
• Review incoming documents to ensure compliance to documented process and requirements prior to completion.
• Educate internal and external customers on company guidelines and procedures; giving guidance and direction on completing request timely and efficiently.

What we’re looking for...

You will need to have:

• Bachelor’s Degree or 1 year customer service / sales
• Excellent written and verbal communication skills
• Critical thinking skills, the ability to analyze situations, determine root cause and independently choose best course of action based on documented guidelines and procedures
• Experience with Microsoft Office products (Excel, Word, and PowerPoint) and Google G Suite (Docs, Sheets, Slides, and Drive)
• Knowledge of Verizon products and systems
• Proven ability to meet goals while working in a fast paced environment

Even better if you have:

• Knowledge of Verizon Business plans and pricing
• Experience with (ECPD, ACSS, WFM)
• Strong mathematical and statistical skills
• Able to work independently in a fast paced, rapidly changing environment, with limited supervision

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.