Sales Support (showroom)

Walker Zanger, Inc. Lagunitas-Forest Knolls, CA 2018-11-27

The Showroom Sales Support Specialist uses their expert phone, organizational and computer skills to support the sales team in exceeding our daily, monthly and yearly sales goals. The focus for the Showroom Sales Support Specialist is to execute the daily administrative duties that make it possible for the sales team to close more sales and create clients that are satisfied, life-long Walker Zanger advocates. In their role as Showroom Sales Support, the specialist uses their knowledge of product, the existing and potential inventory and, especially our operational processes to maximize sales results. Like every Walker Zanger team member, the Showroom Sales Support Specialist is empowered to nurture and promote our unique company culture and to set the example of living our company’s values on a daily basis.

The Showroom Sales Support Specialist position reports directly to the Branch/Showroom Manager and works hand in hand with the members of the sales and service teams.

  • Sales Support

-Gathers completed CS Forms and enters relevant information into the appropriate Opportunity using P21

-Supports sales efforts through “product search” and communicating availability to the sales associate or

directly to the client

-Receives and responds to inbound calls

-Prepares freight quotes and

-Takes payments and sets up delivery for products sold

-Provides on-going support in terms of client satisfaction, both before the sale and once the client completes their project, as well as the daily paperwork and other non-sales related activities that will help maximize the Sales Associates’ time in selling activities

Inventory and Order Management

-Responsible for a thorough knowledge of the existing inventory, availability and “lead” times

-Ensures existing orders are moving forward toward invoicing according to company guidelines

-Maintains a thorough knowledge of “special” inventory to include “discounted” items in an effort to promote

sales of those items

-Keeps the sales team informed of order status in support of getting to “invoice”

Personal Development

-Constantly strives to learn more about their role and to find ways to achieve ever improving results

-Works diligently to improve their job related (and next level) skills in order to achieve and exceed goals

-Identifies and takes on mentors that will support their personal development through open and honest

feedback

  • Values Promotion and Maintenance

-Understands, exemplifies and nurtures the Company’s Values and Culture

-Maintains open lines of communication with all teammates

-Enforces company policy of recognition and accountability when it comes to company values and Culture

-Ensures Client issues are addressed in a manner that is timely and in support of company values and brand

  • Other Duties as Assigned

-To be determined

Authorities

Reports directly to the Branch/Showroom Manager

This position has no Direct Reports

Job Type: Full-time

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