Customer Service Rep 2

Wells Fargo Edina, MN 2019-05-29
Job Description

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. We value and promote diversity and inclusion in all aspects of business and at all levels. Success comes from inviting and incorporating diverse perspectives.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Lending is an industry leader in supporting homeowners and consumers. Our group includes Home Lending, Personal Lending, and Wells Fargo Auto, and the professional services teams that partner with these businesses. Our value added is financial advice and guidance. We’ve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

Our Wells Fargo Auto team offers integrated financial services solutions designed primarily for the auto dealer community, providing financing and related services to both dealers and consumers nationwide.

The Customer Service Representative 2 with Wells Fargo Auto is responsible for servicing the transactional needs of all Direct and Indirect Auto loan customers via inbound telephone contact in a call-center environment. Delivers high quality service along with accurate and professional responses to customer inquiries, while adhering to regulatory and compliance guidelines.

Handles customer inquiries and processes customer transactions while navigating multiple system screens and accurately documenting the account (i.e. Account File Maintenance, Contract Copies, Statement Copies, Automatic Loan Payment Information, Payoff Requests, Direct Debit Requests, Due Date Changes, Web Site navigation instruction). Offers or recommends products based on customer needs. Sends e-mail requests to appropriate departments to complete customer transactions and documents customer information in computer system.

The successful candidate must be flexible and available to work any shift during the Call Center’s hours of operation including the training schedule, evenings, weekends, holidays, and overtime.

Training: Initial 6 weeks, Monday through Friday (8am to 5pm)
After Training: 9:30am to 6:30pm
Hours of operation: Monday through Friday (7:00am to 8:00pm) and Saturday (8am to 2pm)
Overtime: up to 1.5 hours every Monday

The next class start date for this position is Monday, June 1st, 2019.


Required Qualifications

  • 1+ year of experience interacting with customers

Desired Qualifications

  • Ability to effectively listen and elicit information
  • Excellent verbal, written, and interpersonal communication skills
  • Basic Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Ability to troubleshoot common computer problems

Other Desired Qualifications
  • Ability to effectively listen and elicit information
  • Excellent verbal, written, and interpersonal communication skills
  • Basic Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Ability to troubleshoot common computer problems
  • Ability to maintain professional etiquette under pressure
  • Ability to work effectively in a team environment
  • Ability to navigate multiple computer screens while working on the phone
  • Ability to work effectively in structured but flexible, adaptable and changing, call center environment

Disclaimer


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


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