Customer Service Rep 3

Wells Fargo Hawthorne, CA 2019-06-07
Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Banking is an industry leader in supporting homeowners and consumers in addition to operating one of the most extensive banking franchises in the country. We serve customers through approximately 6,000 branches and 13,000 ATMs in 39 states and the District of Columbia. We serve mass market, affluent, and small business customers; as well as provide home and personal lending.

Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We’ve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

We have an immediate opening for a Customer Service Representative. This individual is responsible for responding to inquiries and complaints on more complex products/services and/or from premier customers.

Duties may include:

  • Resolving complex inquiries and complaints from internal and external customers and upon escalation
  • Processing complex transactions on-line
  • performing extensive research to resolve the complex customer problems
  • Providing guidance and assistance to less experienced representatives either on the spot and/or via telephone
  • providing training on policies and procedures, new or enhanced services and/or procedural changes
  • May also offer or recommend products and services based on customer needs, review data and report trends to management, and project work.

Required Qualifications

  • 2+ years of experience interacting with customers

Desired Qualifications

  • Experience processing complex transactions and performing extensive research to resolve complex customer inquiries
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to interact effectively with internal and external partners and clients/customers
  • Advanced Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Ability to troubleshoot common computer problems
  • Mortgage industry experience
  • Bilingual speaking proficiency in Spanish/English
  • 1+ year of data collection and reporting experience

Other Desired Qualifications
  • 1+ year of administrative experience

Job Expectations

  • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
  • Ability to lift 20+ pounds
  • Reliable transportation

Street Address

CA-El Segundo: 2141 Rosecrans Avenue - El Segundo, CA

Disclaimer


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


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