Associate Events Coordinator, Customer Education
Zendesk Lodi, WI 2019-06-25The Zendesk Customer Education team is responsible for providing our customers with content and training experiences that encourage adoption and optimization of our products. Whether it’s online training, customized training, or classroom- style live events, our team is always looking for ways to innovate and improve the customer experience.
As the Associate Events Coordinator on the Customer Education team, you should be detail oriented, have a love for logistics, and a passion for customer service. You’ll help plan and execute a robust calendar of global training events that will help to advance our customers’ knowledge of and enthusiasm for Zendesk. We’re looking for an energetic, self-motivated individual to assist in growing Zendesk’s live training day events.
Responsibilities:
- Assist the Events Manager in project management, including logistics, researching and securing venues and working with vendors (catering, printing, A/V etc.) to ensure excellent event execution and customer experience
- Coordinate event logistics, timelines and schedules
- Onsite event coordination duties during events, such as running event setup, running registration, and acting as onsite point of contact for vendors and customer issues
- Ensuring that events are executed within allocated budget
- Administration of registration and event management systems
- Manage queue of event-related customer support tickets
- Perform other duties as needed.
Desired Skills and Experience:
- 1-3 years work experience in a related function, 1-2 years experience planning events
- Organized, methodical, and detail-oriented
- Excellent written and verbal communication skills
- Excellent interpersonal skills - dynamic, enthusiastic, upbeat individual who connects well with others
- Ability to prioritize and effectively manage multiple projects and tasks concurrently
- Ability to work independently and as part of a team
- Comfortable in a fast paced environment and able to manage multiple events at once
- Experience with Salesforce, Eloqua, and Event Management tools a plus.
- Additional knowledge in the field is considered a plus including pricing, promotions and market research.
- Up to 50% travel required, domestic and international
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.
