Front Desk Coordinator
Zendesk San Francisco Bay Area, CA 2019-06-21As a member of the Zendesk Workplace Experience team, you’ll work hard to deliver exceptional service to our employees, customers, and guests. You thrive in a busy (and sometimes hectic!) office environment. Above all, you lead with “yes” and love helping others. Until you’ve solved a problem, you’re not satisfied.
Responsibilities:
- Welcome visitors and deliver an exceptional guest experience
- Maintain general cleanliness and appearance of the reception desk and adjacent areas
- Process incoming and outgoing packages and mail
- Triage/Respond to all assigned tickets in a timely manner
- Record all office-related expenses, and reconcile in Expensify
- As requested/needed, place orders for any and all Workplace-related items including: catering, Amazon, office supplies
- Demonstrate ability to handle all reception situations that may arise with or without problems
- Assist with department projects as needed
Requirements:
- Minimum of 1 year experience in a fast-paced administrative role
- Ability to consistently deliver a high level of customer service
- Ability to multi-task and remain calm in high-stress situations
- Positive attitude and friendly disposition at all times
- Strong communication skills across employees at all levels within the organization
- Demonstrated ability to handle multiple tasks with little or no supervision
- Ability to triage and create sensible prioritization in order to continue to be effective
- A sense of humor and ability to strike up a conversation with anyone
- Professional attire and appearance at all times
- Strong computer skills including Google Apps and Microsoft Office Suite
- Spanish speaking skills a plus!
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
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