Browse available Customer Service Jobs. This is one of the largest job sectors commonly related to nearly all product and service associated industries and businesses. Customer service is a core sector where an individual directly interacts with consumers to create demand or resolve product-related issues and negative feedback. Those of customer service representatives are among the most common designations or positions in this job sector which in turn is directly related to call-centers. Almost all major companies or industrial firms outsource their customer service requisites to third party call centers making this among the largest slices in this customer service industry.
This industry or job designation is all about conversing with customers from different points. All of these points though have a single factor in common which is - a better product or service sale. The customer service can either be a post-product process or even a product sales one; in both cases with the same motive. A customer service representative is responsible for generating sales or revenue of a product for the company or firm. The process is simply by directly conversing, engaging, interacting and directing a consumer or customer depending on the process. Customer satisfaction is the most important target for customer service jobs and representatives as it is directly related to revenue and thereby profit generation.
The call-center industry section falling within customer service accumulates annual revenue of an estimated $16 billion with more than 4000 companies vying for a larger share. There are more than 2.2 million customer service representatives functioning in this section alone as per survey and reports from the Bureau of Labor Statistics.
This industry is expected to grow by more than 15% over the coming years creating job opportunities for above 300,000 candidates. With a larger emphasis on post-sales feedback and advertising, this is a proper job opportunity for a fresher like you to get an introduction into the professional corporate sphere and the experience coming with it.
If you’re thinking of becoming a customer service representative, here are some of the things which you will be expected to deliver:
A product is based on the necessities which a consumer has for it. For a customer service representative, catering to these necessities is the most important aspect. Here are a few skills which you will need to make sure that you are able to provide proper customer support and get positive feedback:
There are other specific sectors to this customer service industry which require sector-specific know-how. E.g. - Customer service and support related to technology and gadgets such as computers, mobile, smart phones etc. require a comprehensive know-how on these products in the first place.
This industry provides for 5 separate generalized designations or jobs for you. These are:
For a fresher like you, the first designation that you’ll get is that of a customer service representative. A coordinator works in managing no-floor issues with the help of a prior experience. A customer service manager is the most important, experienced and senior-most individual on the floor relating to customer support. Computer support specialists and sales associates are included in the process to resolve any technical issues with the PCs or the online sale process itself.
The average median compensation in this sector is around $30,000 per year. A fresher like you can expect to start up with a minimum $21,000. Experience is the most important criteria to improved salaries with the top 10 percentile customer service specialists earning around and above $50,000; making this one of the most lucrative job sectors today.
First American Financial | Las Vegas, NV
These jobs may be found in service-related call center or non-call center environments. Employees perform a host of customer service duties such as receiving calls and requests from the general public...
UnitedHealth Group | Phoenix, AZ
You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business,...
Full-time High School Diploma or GED 1+ years experience
Ecolab | Bronx, NY
Completed Bachelor’s Degree with 2+ years food service or hospitality industry-related experience; OR completed Associate’s Degree and 4+ years of food service or hospitality industry-related experien...
Bachelor's Degree Associate Level Travel Required 2+ years experience Willingness to work occasional evenings
Lee Health | Fort Myers, FL
Under general supervision, this position will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solu...
Full Time High School Diploma Required Category: IT Department: I/S INFORMATION TECHNOLOGY SVCS
Houston Methodist | Houston, TX
Utilizes multi-tasking skills to process requests for service from incoming calls, faxes, and printouts by dispatching, coordinating, documenting, and tracking requests...
Part Time Regular Employment Category: Courier/Transporter/Operations Department: Pat Transport-Dispatch
City of Palo Alto | Palo Alto, CA
This listing closes on 5/31/2017 at 5:00 PM Pacific Time (US & Canada); Tijuana...
Full Time Regular Employment $36.09 - $44.30 Hourly Department: Utilities Department Phone: 650 329-2376
State of South Carolina | Greenville, AL
This listing closes on 5/22/2017 at 5:00 PM Eastern Time (US & Canada)...
Part Time $10.66 - $19.73 Hourly Department: Department of Motor Vehicles Phone: (803) 896-5300
Citi | Boise, ID
At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly sh...
Full Time Regular Employment Category: Operations Shift: Variable
FedEx | Santa Clarita, CA
At FedEx Office, team members with a passion for delivering the best customer service, who are confident and knowledgeable, make all the difference. Apply today to bring your friendly face and positiv...
Part Time Regular Employment Shift: Any
Liberty Mutual Group | Houston, TX
Bachelor's degree or equivalent business background plus at least 5 years of relevant commercial lines experience required. Claims experience strongly preferred but not mandatory. Significant knowledg...
Full Time $82,000-$118,000 per year Bachelor's Degree Required
TD Bank | Riverview, FL
The Customer Service Representative performs customer transactions, providing legendary service & advice to create legendary customer experiences. This role is required to understand customer needs an...
Part Time Regular Employment Hours: 15
W.B. Mason | Secaucus, NJ
This position will be responsible for installing and service office coffee machines to W.B. Mason customers with a focus on timeliness and customer service...
High School or equivalent Category: Installation / Maintenance / Repair Shift: First Shift
RR Donnelley | AURORA, IL
Provide assistance and guidance to shipping with picking, packing, QC and Warehouse Lead...
Full Time Regular Employment
Herk & Associates - Heavy Equipment Jobs | Tulsa, OK
H&E Equipment Services is seeking a Service Manager. The Service Manager leads all service operations including customer relations, P&L budgeting for the department, training of all service employees,...
Standard Employment Service Manager - Tulsa, OK
Emerald Resource Group | Cleveland, OH
Emerald Resource Group is an Executive Search firm specializing in IT in the Cleveland, Columbus, and Raleigh markets...
Permanent Employment dollar;70,000.00
Wells Fargo | CA
At Wells Fargo, our vision is to satisfy our customers’ financial needs and help them succeed financially. As a manager, you will help us deliver on our vision and build lifelong relationships with ou...
U.S. Bank | Cleveland, OH
Check this great job opportunity, Sales & Service Manager NMLS 1 - Harvard Village Branch (40 hrs - Cleveland West) in Cleveland, OH. You will work in a nice and warm environment with great salary and...
Compass Group | North, NC
The Customer Service Manager will work on projects analyzing business situations as assigned and participate in management actions for change...
United Airlines | Honolulu, HI
Must be able to work during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operation need...
Dick's Sporting Goods | Peoria, IL
Serve as primary customer service provider at the front end and liaison between customers and management. Provide register coverage as needed and ensure strong customer service standards are met by su...
Associate Level Seasonal 1-2 years experience