Browse available Customer Service Jobs. This is one of the largest job sectors commonly related to nearly all product and service associated industries and businesses. Customer service is a core sector where an individual directly interacts with consumers to create demand or resolve product-related issues and negative feedback. Those of customer service representatives are among the most common designations or positions in this job sector which in turn is directly related to call-centers. Almost all major companies or industrial firms outsource their customer service requisites to third party call centers making this among the largest slices in this customer service industry.
This industry or job designation is all about conversing with customers from different points. All of these points though have a single factor in common which is - a better product or service sale. The customer service can either be a post-product process or even a product sales one; in both cases with the same motive. A customer service representative is responsible for generating sales or revenue of a product for the company or firm. The process is simply by directly conversing, engaging, interacting and directing a consumer or customer depending on the process. Customer satisfaction is the most important target for customer service jobs and representatives as it is directly related to revenue and thereby profit generation.
The call-center industry section falling within customer service accumulates annual revenue of an estimated $16 billion with more than 4000 companies vying for a larger share. There are more than 2.2 million customer service representatives functioning in this section alone as per survey and reports from the Bureau of Labor Statistics.
This industry is expected to grow by more than 15% over the coming years creating job opportunities for above 300,000 candidates. With a larger emphasis on post-sales feedback and advertising, this is a proper job opportunity for a fresher like you to get an introduction into the professional corporate sphere and the experience coming with it.
If you’re thinking of becoming a customer service representative, here are some of the things which you will be expected to deliver:
A product is based on the necessities which a consumer has for it. For a customer service representative, catering to these necessities is the most important aspect. Here are a few skills which you will need to make sure that you are able to provide proper customer support and get positive feedback:
There are other specific sectors to this customer service industry which require sector-specific know-how. E.g. - Customer service and support related to technology and gadgets such as computers, mobile, smart phones etc. require a comprehensive know-how on these products in the first place.
This industry provides for 5 separate generalized designations or jobs for you. These are:
For a fresher like you, the first designation that you’ll get is that of a customer service representative. A coordinator works in managing no-floor issues with the help of a prior experience. A customer service manager is the most important, experienced and senior-most individual on the floor relating to customer support. Computer support specialists and sales associates are included in the process to resolve any technical issues with the PCs or the online sale process itself.
The average median compensation in this sector is around $30,000 per year. A fresher like you can expect to start up with a minimum $21,000. Experience is the most important criteria to improved salaries with the top 10 percentile customer service specialists earning around and above $50,000; making this one of the most lucrative job sectors today.
Liberty Mutual Group | Tampa, FL
Provides excellent customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by geographic area and line...
Full Time $35,800-$40,800 per year High School Diploma/GED (±11 years)
CSRA | Landover, MD
CSRA will provide DoDIIS (Department of Defense Intelligence Information System) customers worldwide with an ESOC consisting of Self-Help Knowledge Portals, remote Service Desk resolution support, and...
Full Time Regular Employment Category: Customer Services
CVS | Allentown, PA
Directly, and through our subsidiaries, Omnicare provides a broadarray of pharmacy-related services to long term care facilities and to othercustomers in the health care environment. While senior care...
Full Time High School Diploma or Equivalent Category: Billing & Collections, Omnicare
FedEx | Englewood, CO
At FedEx Office, team members with a passion for delivering the best customer service, who are confident and knowledgeable, make all the difference. Apply today to bring your friendly face and positiv...
Full Time Regular Employment Shift: Any
TD Bank | Cherry Hill, NJ
The Customer Service Representative I provides legendary Customer Service while selling/ cross-selling TD products to new and existing Customers. Takes residential mortgage loan applications AND offer...
Part Time Hours: 20 hours Saturdays Required Inclusiveness
PRO Sports Club | Bellevue, WA
PRO Sports Club is much more than just the world's largest health club. Our immaculate facility is home to sports specific courts, state-of-the-art pools and exercise rooms, restaurants and resort-sty...
Part Time Regular Employment
Providence Health & Services | Mission Hills, CA
Providence is calling a Customer Service Representative ( Temporary Full Time / Day Shift )to our Facey Credit and Collection location in Mission Hills, CA...
Category: Administrative Support (Clinical) Shift: Day
Charles Schwab | Lone Tree, CO
Act as primary point of contact and represent Schwab with an assigned set of vendors, owning responsibility for relationship outcomes...
Full Time Category: Sales/Business Development
U.S. Bank | Los Angeles, CA
Check this great job opportunity, Assistant Relationship Manager - Wholesale Banking in Los Angeles, CA. You will work in a nice and warm environment with great salary and compensation...
Farmers Insurance | Caledonia, MI
Check this great job opportunity, Customer Service Representative in Caledonia, MI. You will work in a nice and warm environment with great salary and compensation...
Adventist Health | Bakersfield, CA
Under the direction of the Front Office Manager, the Customer Service Representative I (CSR 1) will perform work duties in a timely manner and at a technical level not requiring constant supervision. ...
Catholic Health Initiatives | Federal Way, WA
Check this great job opportunity, Customer Service Representative in Federal Way, WA. You will work in a nice and warm environment with great salary and compensation...
LSC Communications | Nashville, TN
HudsonYards, a LSC Communications company, is adding a Customer Service Representative to the Nashville team, to provide our client base with effective management through data entry, and established w...
Full Time Regular Employment
Advanced Resources LLC | Chicago, IL
Advanced Resources is currently recruiting for multiple Customer Service Representatives with professional and personable attitudes for our client located in Vernon Hills...
Category: Office Support
Wells Fargo | Chandler, AZ
At Wells Fargo, our vision is to satisfy our customers’ financial needs and help them succeed financially. In this role, you will help us deliver on our vision and build lifelong relationships with ou...
Compass Group | New York, NY
Is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision...
Department: Morrison Community Living
P&G | Raleigh, NC
Check this great job opportunity, Part-Time Senior Field Service Technician – Procter & Gamble Professional in Raleigh, NC. You will work in a nice and warm environment with great salary and compensat...
Steris Corporation | Bethpage, NY
Our Mission: At STERIS plc, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe...
Shift: First Shift
Convergys | Tucson, AZ
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer servi...
Altice USA | Melville, NY
A leading national telecommunications, media and entertainment company, Altice USA delivers residential and business services to more than 4.6 million total customers across 20 states. Our 18,000 empl...