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Wells Fargo Overview

Browse available Wells Fargo Customer Service Jobs. Based inSan Francisco, California, Wells Fargo is a bank holding and financial services company established in1852 and now ranked as the third largest bank in the United States by assets. Wells Fargo serves billions of customers over the past 164 years by offering excellent financial products and services, as well as other small business. It is committed to better customer service and expecting more intelligent people to join in. With over 8,700 branches spread all over the world, each year, Wells Fargo provides thousands of job openings and looks for outstanding job seekers. Whether you're just beginning your career or taking it to the next level, welcome to join Wells Fargo to start your careers here.

Wells Fargo Customer Service Job Description & Responsibilities

Customer service jobs at Wells Fargo mainly refer to customer service representative or customer sales and service representative. To apply for this position, you are expected to interact with customers, listen to them, provide guidance to help them with financial products services. The detailed duties of this job are listed below:

  • provide options by proactively servicing customers and offering basic retail banking products and services to meet the needs of our existing customers.
  • Refer to more customers to let them know about Wells Fargo products and/or services in other areas of the bank.
  • Complete teller job duties as necessary.
  • Provide good services to customers to make them satisfied.
  • Provide options to customers to help them with the banking products and services to meet their specific need

Wells Fargo Customer Service Job Qualifications and Skills

  • There are two kinds of qualifications for Wells Fargo customer service jobs. The required qualification is:
  • At least one year's experience in interacting with customers, assessing and meeting the needs of customers, or solving customer problems.
  • The desired qualifications are:
  • Rich experience in positive interaction with hard or unsatisfied customers. And experience in the field of retail or financial services.
  • Over 6 months' experience in cash handling.
  • Good communications skills and accurate tone. Listen to customers' needs and maintain clear communication.
  • Proficiency in computer operation.
  • Bilingual speaking, reading, and writing proficiency in Spanish/English

Wells Fargo Customer Service Salary and Benefits

Wells Fargo offers competitive salaries for their employees. On average, earnings for customer service representatives at Wells Fargo come in at around $13.5 or $14 per hour. What's more, Wells Fargo treats everyone who work there as a “team member”, instead of an “employee”, that's because they value, care and support their people as a competitive advantage and precious treasure. Thus all eligible Wells Fargo customer service representatives can enjoy a competitive and comprehensive benefits package, which include 401(K) plan to help save for retirement, medical, dental and vision plans, great discounts on Wells Fargo products and services, paid time off benefits, adoption reimbursement and others.

  • Customer Sales and Service Representative: $26,000/y - $36,000/y
  • Customer Service Representative: $24,000/y - $38,000

Wells Fargo Customer Service Jobs